Platform Specialist

Description

Job Summary: The FCCN – Digital Services for Education is seeking a Platform Specialist to manage the Platform Management team, driving impact on the future of education through technology. Key Highlights: 1. Join a large-scale project with impact on education 2. Develop and lead teams, fostering a culture of continuous improvement 3. Inclusive and technologically advanced work environment The **FCCN – Digital Services for Education**, a unit of the **AGSE – Agency for the Management of the Educational System**, is looking for a **Platform Specialist** to manage the **Platform Management** team within the **Operations** area. With the mission of developing and operating digital services that support the national educational ecosystem, FCCN – Digital Services for Education aims to build a modern, efficient, and technologically advanced infrastructure capable of meeting the real needs of schools and their professionals. At FCCN Education, we believe gender equality is fundamental to creating an inclusive and innovative workplace. We commit to promoting equal opportunities for all individuals, regardless of gender, identity, or expression, ensuring every application is evaluated fairly and transparently. If you seek to join a large-scale project with impact on the future of education through technology, this opportunity is for you. Join us and contribute to transforming the Portuguese education system. Responsibilities: * Ensure 24×7 operation of application platforms, managing incidents, changes, problems, and major incidents; * Ensure end-to-end observability of platforms through metrics, logs, and traces, promoting performance tuning and capacity management; * Lead automation and standardization initiatives for deployments, upgrades, and operations using Infrastructure as Code and runbooks; * Govern operational security of platforms—including patching, hardening, certificate management, secrets, and identities—in coordination with SecOps; * Plan and execute the technological evolution roadmap for platforms, reducing technical debt; * Manage technology vendors and partners, ensuring SLA compliance, escalations, and contractual obligations; * Produce executive reporting on availability, MTTR/MTTA, SLOs, and costs, communicating clearly with diverse stakeholders; * Develop and lead the team, ensuring shift coverage/on-call schedules, coaching, skill development, and a culture of continuous improvement. **Requirements** * Bachelor’s degree in Computer Engineering or related fields; * Experience managing and operating application platforms in on-premises and cloud environments; * Solid knowledge of operating systems and middleware (Linux, Windows, web servers, load balancers, messaging); * Experience with containers and orchestration (Docker and Kubernetes); * Knowledge of cloud platforms and PaaS services (Azure, AWS, or GCP); * Experience with CI/CD, automation, and Infrastructure as Code; * Knowledge of observability, monitoring, and performance management; * Experience with ITIL processes and/or SRE practices. Behavioral Competencies: * Analytical thinking and attention to detail; * Strong communication, leadership, and teamwork skills; * Proactivity, autonomy, and high sense of responsibility; * Adaptability and continuous learning ability; * Skill in conflict management and stakeholder alignment; * Focus on service quality and effective problem resolution; * Orientation toward internal customers. Additional Valued Competencies and Knowledge: * ITIL 4 Foundation (or higher); * Cloud certifications (Azure AZ-104, AZ-305, AZ-400, AZ-500; AWS SysOps/DevOps; GCP Professional Cloud DevOps Engineer); * Container certifications (CKA, CKAD); * Infrastructure as Code and automation (Terraform Associate, Ansible); * Observability and monitoring (Dynatrace, Elastic). **Benefits** * Integration into a young and dynamic team with a relaxed atmosphere, where we value closeness and team spirit; * Hybrid work arrangement; * Continuous training for your professional development; * Access to a campus with free parking, welcoming and well-located in Lisbon; * Various internal initiatives to promote social interaction among employees; * Option to enroll in ADSE (Portuguese National Health Service); * Staff cafeteria; * Management by objectives.