Salesforce Support Analyst

Description

Summary: This role involves providing technical support for Salesforce issues, including troubleshooting, user management, performance monitoring, and collaborating with CRM and business teams to enhance the platform. Highlights: 1. Provide timely and effective technical support for Salesforce-related issues 2. Collaborate with CRM and business teams for platform enhancements 3. Support user management activities and maintain system performance We are looking for a **Salesforce Support Analyst** in **Lisbon** or **Porto** who's eager to embark on an exciting new opportunity! Apply here \ **About KWAN** We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in\-house specialists \- our People Experience Partners \- to guide them through our journey with us. **What is this challenge about:** * Provide timely and effective technical support for Salesforce\-related issues through email, ticketing systems, phone, or other support channels. * Diagnose, troubleshoot, and resolve Salesforce issues, including user access, configuration, and data integrity problems. * Escalate complex technical issues to L3 support teams when necessary, ensuring clear documentation and context. * Document support requests, issue resolutions, and user feedback in the ticketing system. * Maintain and update documentation related to support processes and business definitions. * Support user management activities, including user creation, deactivation, profiles, and permission sets. * Monitor Salesforce system performance and identify opportunities for improvement. * Create, troubleshoot, and maintain Salesforce Flows, Approval Processes, and Sharing Rules. * Develop and deliver basic training materials to support user adoption and best practices. * Assist users in effectively utilizing Salesforce for daily operational activities. * Create and maintain Salesforce reports and dashboards to support business insights and performance tracking. * Gather user feedback to identify opportunities for platform enhancements and usability improvements. * Collaborate closely with CRM and business teams to support ongoing platform improvements and business requirements. **Does it sound exciting? Apply now!** \ **What we are looking for:** * \+3 years of experience in a Salesforce Support Analyst role or similar CRM support environment. * Strong experience troubleshooting and resolving common Salesforce platform issues. * Solid knowledge of Salesforce standard objects and core functionalities. * Experience with Salesforce administration activities, including user and permission management. * Hands\-on experience with Salesforce Flows, Approval Processes, and Sharing Rules. * Strong analytical and problem\-solving skills with high attention to detail. * Excellent written and verbal communication skills, with the ability to explain technical concepts to non\-technical users. * Ability to prioritize and manage multiple tasks in a fast\-paced environment. * Customer\-oriented mindset with a strong focus on service quality. * Ability to work independently and collaboratively within cross\-functional teams. * Living in Lisbon or Porto (hybrid role) * Fluent level of English. **Do you meet most of the position requirements? Then grab this opportunity and apply now!** \ **What we offer** * **A project that matches your skills and ambitions**, as well as your preferences for working policies and culture. * **A competitive salary with awesome benefits** and opportunities to leverage your knowledge and network to earn additional income. * **An empowering and respectful work culture** enriched with social and learning events. * **A People Experience Partner specially assigned to you** \- your go\-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work\-life balance at KWAN. * **A relocation package and visa sponsorship** for all our international hires. **Some Words From Our Colleagues** “At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.” * Luis Caldeira, DevOps @ KWAN **Grab this opportunity, apply now!** \ Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/513631/salesforce\-support\-analyst