IT Service Operation Specialist

Description

Summary: Join a leading global provider as an IT Service Operations Specialist, acting as the primary contact for service desk requests and resolving hardware, software, and network issues. Highlights: 1. Secure position in a growing, international company with diverse tasks 2. Strong support with comprehensive onboarding and training opportunities 3. Flexible working hours with option for mobile working The Kardex Group is one of the world’s leading providers of smart storage, picking, and logistics systems. More than 3,000 employees develop solutions that are used across a wide range of industries – from manufacturing and retail to administration. Our IT team will be expanding again from June 2026\. We are currently looking for an IT Service Operations Specialist for our new office in Lisbon.**Your tasks** * You act as the **first point of contact for all Service Desk requests**, ensuring timely and efficient support for end users * You **analyze and resolve a wide range of hardware, software, and network issues** * You **document solutions to support cases and known issues** to enable future reference and knowledge sharing * You **participate in system monitoring and incident management activities** * You **configure and support VMware environments, IP networks, as well as client and server hardware** * You **maintain an accurate IT asset inventory** * You **contribute to extended Service Desk coverage (e.g., on\-call or shift rotation)** **Your profile** * You have **strong communication skills in written and spoken English and German** * You hold a **degree in Computer Science** or an equivalent combination of education and professional experience * You have **initial experience in handling IT support and service request tickets**, ideally in a **manufacturing environment using MS365** (we use **ServiceNow**) * You have **good knowledge of Microsoft data center and client management services** * You are **willing and able to travel occasionally** **What We Offer** * **Long\-term perspective:** A secure position in a growing, international company with exciting development opportunities and diverse tasks in a future\-oriented environment * **Strong support:** A great team spirit, comprehensive onboarding, and a wide range of training opportunities through our in\-house academy (on\-site in Bellheim and online), plus ergonomic office setups and modern equipment * **Real added value**: Flexible working hours with the option for mobile working (on a daily basis) * **Visible recognition**: Attractive compensation package, company pension scheme, and capital\-forming benefits **Interested?** Then send us your application including your **earliest possible start date and salary expectations** via our career portal. Applying takes less than two minutes. If you have any questions, feel free to contact **Ralf Theis** at **\+49 (7272\) 709554** We look forward to hearing from you!