Summary: Join a passionate team of Microsoft technology enthusiasts, translating client requirements into innovative systems and processes with global impact, focusing on career development. Highlights: 1. Instrumental role in delivering outstanding, complex projects with global impact 2. Strong focus on career and development opportunities for all people 3. Actively encourages learning and acknowledges and rewards quality Job Description **Introduction** Join our captivating world of Business and Tech Integration, where we translate client requirements into innovative systems and processes, shaping the future together! As an Avanade team member, you will play an instrumental role in doing what Avanade does best: delivering outstanding, complex projects with global impact and helping our clients transform their businesses through digital innovation. We are a fast\-growing, diverse group of more than 100 passionate enthusiasts and specialists in Microsoft technologies. We actively encourage learning, focus on progress, and acknowledge, and reward quality. We’re ambitious and curious and want to bring on more people with a similar passion for technology. At Avanade, everyone has a Career Advisor who works with you to create a plan and guides you in choosing from the many training opportunities we offer, as well as being a mentor in making sure you thrive and feel valued. We have a strong focus on the career and development opportunities of all our people, and making sure our employees are proud of working at Avanade is central to us! **Together we do what matters.** **Key Responsibilities:** * In the Dynamics 365 Customer Engagement (CE) space, you’ll act as the crucial link between client business needs and technical implementation teams. * Translate client business requirements into specific systems, applications, or process designs. * Prepare clients to use solutions by analyzing business and operations changes. * Your normal working day will involve a mix of client consulting, system configuration, documentation, and troubleshooting within the Microsoft ecosystem. Qualification **Skills and experiences we look for** * Strong Business Analysis fundamentals: requirements elicitation, user stories, acceptance criteria, process mapping. * Hands‑on functional experience with Dynamics 365, preferably Field Service. * Understanding of Work Orders, Assets/Equipment, Scheduling, and Field Service processes. * Experience in Agile/Scrum environments. * CRM and integration awareness (e.g. Dynamics/Salesforce, external IDs, data sync). * Experience with JIRA. **About you** * You legally live in Portugal, speak Portuguese \& English and you’re willing to do a hybrid job (office in Lisbon). * You have 1–2 year(s) of experience as a Business Analyst / Functional Analyst. * You’re analytical, curious. * You’re a team player and good communicator. * You’re a problem\-solver, patient and quality\-driven. * You’re self\-motivating and have an innovative mindset.