Front Office Manager

Description

Job Summary: We are seeking an organized, responsible, and customer-oriented Front Office Manager capable of managing the reception and leading the team to ensure service excellence. Key Highlights: 1. Integrate and lead the Front Office team with a focus on service excellence. 2. Opportunity for professional development and growth. 3. Efficient management of the reception and coordination of daily operations. **Front Office Manager** We are recruiting a Front Office Manager to join our team. We seek an organized, responsible, and customer-oriented individual capable of ensuring efficient reception management and leading the Front Office team to deliver service excellence. **Key Responsibilities:** * Coordinate and supervise daily front desk operations; * Manage, train, and support the Front Office team; * Ensure high standards of customer service; * Handle complaints and operational issues, seeking effective solutions; * Ensure compliance with internal procedures and service standards; * Collaborate with other departments to ensure a consistent guest experience; * Support administrative processes and reporting related to operations. **Requirements:** * Prior front desk experience, including supervision or team management experience; * Excellent communication and interpersonal skills; * Strong organizational, planning, and problem-solving abilities; * Leadership mindset and results orientation; * Proficiency in computer applications and hotel property management systems (PMS); * Fluency in Portuguese and English (additional languages are an asset). **We Offer:** * Integration into a dynamic and professional team; * Opportunity for professional development and growth; * Compensation commensurate with demonstrated experience. If you meet the requirements and are interested in embracing this challenge, please send\-us your application. Benefits: * Meal card/voucher Work location: On-site