✅ PT: German-speaking customer support: Insurance administrator, Monday to Friday ✅ DE: German customer support: Insurance clerk, Mon.-Fri. ✅ Location: **Lisbon-Oriente** * **Possible start: 8.01.2026** * We offer efficient and fast remote recruitment process * It is great possibility to get good money throughout the year in Portugal! * **Work-life-balance friendly schedule: Monday-Friday: 07:30-20:00** ( 8h/day, 40h/week, 5 days/week) **with weekends off!** * We do NOT require previous experience, we will teach you everything **Fluency in German is must have with this position** **✅ Project:** Support for insurances brand! Our client is the world’s largest publicly traded property and casualty insurer for Homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you! You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company. **✅ As a Customer Support you will:** * **Receiving telephone calls or chat from German clients** wishing to obtain various types of information concerning the insurance policy –**only inbound!** * **Processing via a transaction in our client policy administration system**, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured * **Indexation and electronic archiving** in our document management tool * **Policy changes/Cancellation requests/Making a claim, updating payment details** * **This position is NOT connected with sales/acquisition** – it’s only operational support while the customer himself wants to change something in his account **✅ Competitive salary and remuneration system (incl. meal allowance):** * **Base salary: 1238 € gross x 12 months** (or 1100 € gross x 14 months) – you choose the payment schedule * **100€ gross/month - Project Bonus/month (it is a fixed salary supplement)** * **up to 100€** gross/month - Performance Bonus, * **€7.63NET/day (approx. 167,86€/month) meal voucher!** *Your average* ***monthly gross salary ranges* ***from******€1,338 to €1,606*** **✅ What we offer:** * **Possible start: 8.01.2026** * **Working time frames: Monday – Friday 07:30 – 20:00 -rotational shifts** (40h per week, 8h/day) with weekends off * **Full-time fixed-term contract** for 6 months with the possibility of extension (under Portuguese law), with **NO Permanence Clause required!** * **Training is provided at the beginning of the work** * **We offer office based work system in our modern location in Lisbon – Oriente** * A Bring a Friend Program with attractive incentives * **Health Insurance from day 1** * Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more! * **Complete online hiring process regulated** **✅ What do we expect:** * **Fluency in German (C2 – native)** * **Communicative English level (min. B2\)** * **You live anywhere in Lisbon or you are ready to relocate there** * Relocation support with company-provided shared accommodation for 12 months (a monthly cost of €280, including all utilities, deducted directly from the salary). * Ability to communicate clearly and effectively * You are looking for adventure in fast growing, international company * We do NOT require previous experience, we will teach you everything ✅ **Note: We require EU citizenship or full rights to work in Portugal** Are you interested in a new adventure? Then apply with your CV, we look forward to you ! \* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position \#AssistenteAdministrativo \#ApoioAoCliente \#VagasEmprego \#AtendimentoAoCliente \#AssistenteApoioCliente \#OperadorDeCallCenter \#CustomerServiceMedewerker \#Kundendienstmitarbeiter \#Kundendienst \#Kundenservicemitarbeiter \#Backoffice \#Versicherungen \#BackOffice \#Seguros \#LisbonGerman Type of position: Full-time Salary: 1.338,00€ - 1.606,00€ per month Application questions: * When is your earliest possible start date? * To continue your application for this job posting, your email address and phone number are mandatory. Please leave them here: * Your current location (city): * Are you legally allowed to work in Portugal? If you are not an EU citizen, please clarify on what basis you are allowed to work in Portugal (visa/work permit, etc.). * Are your German skills at professional level (C2-native language)? Please confirm here: * This offer is for our client Concentrix (formerly Webhelp). Do you agree to proceed with your application? * Are your English skills at communicative level (at least B1 level)? Please confirm here: * Have you ever worked at Concentrix/Webhelp in Portugal, or gone through their hiring process before? If yes, please describe briefly: * Are you willing to work in our office in Lisbon Oriente? Education: * High school or equivalent (Required) Language: * German (at least C2 level) (Required) * communicative English?(at least B1 level) (Required)