- Devoteam Cyber Trust is the Cybersecurity specialist arm of the Devoteam Group. With our 800\+ experts located across EMEA, we aim to establish cybersecurity as an enabler of business success rather than a gatekeeper. We leverage an end\-to\-end approach to Cyber Resilience, Applied Security, and Managed Security services to secure the tech journey of large and medium\-sized companies from all sectors and industries. Since 2009, previously known as INTEGRITY, our team based in Portugal is specialised in providing cutting\-edge Managed Security Services that combine its expertise and proprietary technology to consistently and effectively reduce the cyber risk of our clients. The comprehensive service range includes Persistent Intrusion Testing, ISO 27001, PCI\-DSS, GRC Consulting and Solutions, and Third\-Party Risk Management. ISO 27001 (Information Security) and ISO 9001 (Quality) certified, PCI\-QSA, and member of CREST and CIS \- Centre for Internet Security, we provide services to a considerable number of clients, operating in more than 20 countries. * Manage user and e\-banking accounts, access rights, and roles by defined policies and procedures. * Assist in provisioning and deprovisioning access to systems, applications, and resources. * Perform regular reviews of user access to ensure compliance with security standards. * Respond promptly to and resolve basic identity and access management issues and inquiries, collaborating with another team. * Ensures that requests for access rights are processed according to contractual deadlines and correctly. * Perform a password reset * Respond to phone calls from clients, providing assistance and answering inquiries professionally and efficiently. * Ensures weekend and holiday standby when required * Proficiency in Microsoft Office tools * Active Directory * RSA and HID Platforms (MFA) * Azure Entra\-ID and O365 * Methodical and rigorous * Ability to perform repetitive tasks with accuracy * Sense of contact, listening skills and team spirit * Excellent oral and phone contact * Ability to define and manage work priorities * Ability to handle pressure - Join us in our mission to safeguard our clients' digital assets and empower them with robust Identity and Access Management (IAM) solutions. Apply now to be part of our dynamic Cybersecurity Engineering Professional Services team! The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.