Job Summary: The Sales Associate will be responsible for proactive and personalized customer service, solution-based selling, in-depth knowledge of products and services, and participation in merchandising activities. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution-based selling and customer loyalty 3. Active participation in creating attractive commercial spaces #### **Store: Sintra** #### **Your day\-to\-day responsibilities** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusted relationship that ensures loyalty of the Resident Customer; * Be responsible for solution-based selling to the Customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting\-them throughout the selection process to identify the best solution (product \+ complementary items \+ service) that fulfills their need; * Possess in-depth knowledge of the product range offered in my department and its complementary items, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in my store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where diversity, creativity, and proactivity are valued. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
