ServiceDesk

Description

Job Summary: We are seeking a ServiceDesk Technician to provide on-site end-user support, resolve incidents, and document procedures at Parque das Nações. Key Highlights: 1. End-user technical support (hardware and software) 2. Incident and technical problem resolution 3. Production and updating of technical documentation We are looking for a ServiceDesk Technician to work on-site at Parque das Nações, focusing on end-user support, incident resolution, and procedure documentation. **Responsibilities:** * Provide end-user technical support (hardware and software) * Resolve incidents related to Windows systems and Office tools * Provide remote support to end users * Diagnose and resolve technical problems * Produce and update technical documentation and procedures * Ensure proper knowledge transfer to other teams * Log and track requests in a helpdesk environment **Requirements:** • Experience supporting Office and Windows; • Experience troubleshooting software and hardware issues; • Prior experience in similar roles; • Knowledge of operating systems; • Remote access capability for troubleshooting end-user issues; • Aptitude for helpdesk support; • ITIL course and/or certification (preferred); • Ability to produce documents and procedures for knowledge transfer to other teams; • Documentation of new procedures; • Updating of existing procedures. **Behavioral Profile:** • Excellent customer communication skills and conflict management ability; • Strong sense of commitment; • Team-oriented mindset; • Enjoys challenges and troubleshooting; • Customer-focused orientation; • Punctuality and attendance are highly valued; • Stress management capability **Lisbon – On-site** Employment Type: Full-time Work Location: On-site