Receptionist

Description

Job Summary: We are seeking a Receptionist to provide in-person service, manage data, schedule appointments, handle billing, and manage emails—with emphasis on empathy and responsiveness. Key Highlights: 1. In-person and empathetic customer service 2. Data management, appointment scheduling, and billing in the healthcare sector 3. Email and complaint management with prioritization We are currently recruiting a Receptionist for Clínica Lusíadas Oriente. **Required Profile:** Academic qualifications equivalent to completion of secondary education (12th grade) (mandatory); Professional experience in reception within the healthcare sector is valued; Proficiency in English, both written and spoken; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Provide in-person customer service, demonstrating empathy and availability to customers; Ensure accurate identification, entry, and updating of customers’ personal data in the computer system; Correctly schedule medical consultations, examinations, or procedures; Ensure billing for services rendered by customers and issue payments according to agreements with insurance providers; Accurately perform daily cash reconciliation; Manage emails and pending items, ensuring appropriate prioritization; Demonstrate responsiveness when handling customer complaints. **Benefits of Being Lusíadas:** Birthday leave; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy | Knowledge Center; Your Baby Matters | Maternity kit; Back-to-school and Christmas support; Lusíadas Club Benefits | Exclusive discounts; Family insurance and special conditions for dependents; Support for employees’ children with special needs – Lusíadas em Família. At Grupo Lusíadas Saúde, we foster an inclusive and diverse environment where differences are valued and equal opportunities are guaranteed for all individuals, regardless of identity, origin, or condition.