Client Connectivity Support Engineer

Description

Summary: Consort Group is seeking a Client Connectivity Support Engineer passionate about connectivity, middleware, and client support to ensure reliable data exchanges and resolve issues. Highlights: 1. Ensures reliable and secure data exchanges between systems and partners. 2. Troubleshoots and coordinates across multiple teams for incident resolution. 3. Collaborates with internal teams to improve connectivity processes. Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. **This is your future team** Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. **Client Connectivity Support Engineer** **This is your mission** Are you passionate about connectivity, middleware, and client support? Then this position is for you. As **Client Connectivity Support Engineer**, you will be responsible for ensuring reliable and secure data exchanges between internal systems and external partners, while supporting clients and resolving connectivity issues. Build side: * Assist in testing new connections and message/file flows with technical teams * Support flow creation processes and configuration understanding * Contribute to improving procedures and Known Error Database * Participate in post\-incident reviews and continuous service improvement * Collaborate with internal teams to improve connectivity processes Run side: * Handle client communication (calls, emails, incident acknowledgment) * Monitor daily message and file flows and detect failures or delays * Investigate incidents through logs, alerts, and tools * Resolve issues or escalate to relevant teams when necessary * Act as main point of contact for clients and external partners * Ensure timely resolution and provide status updates to stakeholders * Maintain documentation and update procedures **This is your background** You have experience in technical support within a connectivity or middleware environment. You are comfortable working at the intersection of technical systems and client communication. **This is your career path.** You have experience in operational support, troubleshooting, and coordination across multiple teams. You contribute to incident resolution and service improvement. **This is your expertise:** * File transfer and connectivity (PeSIT, SFTP, FTPS, HTTPS) * Middleware (Axway CFT, Axway Secure Transport, IBM MQ, APIs) * Data encryption (PGP, GPG) and channel encryption (TLS, SSH) * Network fundamentals (topologies, firewalls, IP ranges, leased lines) * Monitoring and ticketing tools (Jira, ServiceNow or similar) * Log analysis and incident investigation **This is how you work as part of a team:** * Strong communication skills with technical and non\-technical stakeholders * Client\-oriented mindset * Rigor and organization in task management * Proactive problem\-solving approach * Ability to explain technical topics clearly **Language Skills :** * English – Mastery * French – Expert **This is our commitment** At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. * Attentive and human onboarding * A truly hands\-on management style * Continuous training opportunities * Concrete commitments: inclusion, equality, solidarity * A comprehensive HR package: health insurance, TR card, CSE, pension plan * A culture of feedback and meaningful projects **The recruitment process:** * An initial phone call with our recruitment team * An HR interview and a job interview with a business engineer * A test or technical interview with one of our experts * A final meeting with your future manager or project manager * And if we're a good fit, we'll get started together **Good to know** Location: Lisbon Contract: Permanent contract /B2B Remote work: Hybrid depending on assignment Job category: Support / Middleware / Infrastructure What you will do here, you won't do anywhere else. This moment is yours.