Supervisor-Front Desk

Description

Job Summary: Assists with payments, guest check-ins, room management, and coordinates with other departments to ensure guest satisfaction while maintaining high luxury service standards. Key Highlights: 1. Part of a global team that values creativity and kindness 2. Sets exceptional luxury service standards worldwide 3. Opportunity to take pride in your work and your team **Additional Information** **Job Number**26098260 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assist staff in expediting problematic payments (e.g., issues processing credit cards). Follow up with guests to confirm their satisfaction with the resolution of their issues. Process all guest check-ins by confirming reservations, assigning rooms, and delivering and activating room keys. Process all types of guest payments, including accommodation charges and payments made in cash, by check, or via debit or credit card. Open accurate accounts for each guest upon check-in (e.g., shared rooms, separate rooms, taxes, incidentals, compensations). Anticipate situations where room availability is exhausted and secure satisfactory alternative accommodations if the hotel cannot accommodate guests with confirmed reservations. Block rooms on the computer and identify specific guest requests and requirements. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department) as needed to resolve guest calls, requests, or issues. Coordinate with the Housekeeping Department to follow up and ensure rooms are in perfect condition upon guest arrival. Review employee shift logs and daily memo books and document relevant information in records. Perform cash drawer reconciliation at the start and end of each shift. Balance and submit receipts per Accounting specifications. Assist management in training, motivating, and coaching employees and serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Report accidents, injuries, and unsafe working conditions to management; conduct safety trainings and obtain safety certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information. Anticipate guest service needs and address them proactively. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant Work Experience: At least 1 year of related work experience. Supervisory Experience: Supervisory experience is not required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton ladies and gentlemen create such exceptional experiences that guests remember long after they have departed. We aim to attract the world’s best hospitality professionals to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional and personalized luxury service worldwide and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton’s “Gold Standards” are upheld with kindness and attention every day. The Gold Standards form the foundation of The Ritz\-Carlton, guiding us to make each day better than the last. Thanks to this foundation and our belief that culture drives success, The Ritz\-Carlton has earned its reputation as a global leader in the luxury hospitality industry. As part of the team, you will learn and apply the Gold Standards, including the Employee Promise, Credo, and Service Values. Additionally, we promise to provide you with the opportunity to take pride in your work and your team. By joining The Ritz\-Carlton, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.