**Additional Information** **Job Number**25178558 **Job Category**Food and Beverage \& Culinary **Location**Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal, 2714\-511 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Position Overview** Responsible for the overall success of daily kitchen operations. Demonstrates culinary skills by personally performing tasks while leading staff and managing all food-related functions. Strives to continuously improve guest and employee satisfaction while maintaining operating budgets. Supervises all kitchen areas to ensure consistent high-quality products. Responsible for guiding and developing employees, including direct reports. Must ensure compliance with sanitation and food safety standards. **Candidate Profile** **Education and Experience Required** * High school diploma or equivalent (GED); 4 years of experience in the culinary, food and beverage, or related professional area. Or * 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years of experience in the culinary, food and beverage, or related professional area. **Core Work Activities** **Ensure Compliance with Culinary Standards and Responsibilities** * Manage kitchen shift operations and ensure adherence to all food and beverage policies, standards, and procedures. * Estimate daily preparation needs on a weekly basis and communicate preparation requirements to kitchen staff daily. * Assist Executive Chef with all kitchen operations and food preparation. * Regularly prepare and cook, or prepare and cook various types of food for special guests or occasions. * Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. * Assist in determining how dishes should be presented and perform decorative culinary displays. * Maintain standards for food purchasing, receiving, and storage. * Ensure compliance with food handling and sanitation standards. * Perform all duties of kitchen management and staff as necessary. * Recognize quality products, presentation, and flavor. * Ensure compliance with all applicable laws and regulations. * Follow proper handling methods and temperatures for all food items. * Operate and maintain all departmental equipment and report malfunctions. * Inspect quality of raw and cooked food products to ensure compliance with standards. **Lead Kitchen Operations** * Supervise and coordinate activities of preparation cooks and kitchen staff. * Lead shifts while personally preparing food and fulfilling requests according to specifications as required. * Use interpersonal and communication skills to guide, influence, and encourage others; promote sound financial/business decisions; demonstrate honesty/integrity; serve as a role model. * Encourage and build mutual trust, respect, and cooperation among team members. * Set a positive example by demonstrating appropriate behavior. * Maintain staff productivity levels. * Ensure employees understand expectations and factors. * Establish and maintain open, collaborative relationships with employees and ensure employees do so within the team. * Ensure hotel policies are fairly and consistently enforced. * Communicate performance expectations based on each position's job description. * Recognize successful performance and achievement of expected results. **Ensure Exceptional Customer Service** * Deliver service that exceeds expectations to achieve customer satisfaction and guest retention. * Manage daily operations to ensure quality and standards and meet customer expectations every day. * Set a positive example for customer relations. * Empower employees to provide exceptional customer service. * Interact with guests and obtain feedback on product quality and service levels. * Handle guest issues and complaints. **Maintain Culinary Goals** * Achieve and exceed goals, including performance, budget, and team objectives. * Develop specific goals and plans to prioritize, organize, and complete work. * Utilize labor management systems to effectively schedule business demands and track employee time and attendance. * Train employees on safety procedures. **Manage and Conduct Human Resources Activities** * Identify developmental needs of others and coach, mentor, or otherwise help others to improve knowledge or skills. * Improve service quality through communication and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching when needed. * Participate in employee performance appraisal processes and provide feedback as needed. * Escalate issues to department managers and Human Resources when necessary. **Additional Responsibilities** * Provide information to supervisors, colleagues, and subordinates by telephone, in written form, e-mail, or in person. * Analyze information and evaluate results to choose the best solution and solve problems. * Attend and participate in all relevant meetings. *Marriott International is committed to being an equal opportunity employer and welcomes all job seekers, offering equal employment opportunities. We are dedicated to creating a work environment that values and celebrates the unique backgrounds of our employees. The blending of our employees' cultures, talents, and experiences is our greatest strength. We are committed to non-discrimination on the basis of any protected characteristic, including disability, veteran status, or other characteristics protected by applicable law.* In more than 100 renowned Ritz-Carlton hotels around the world, every employee strives to create extraordinary experiences for guests—lasting, memorable moments that endure. Talented professionals from around the globe gather here to thoughtfully craft precious memories, and we firmly believe that creativity, genuine care, and empathy are at the heart of our success. We constantly go beyond the requirements of the hospitality industry, setting benchmarks for luxury service, and take pride in delivering sincere care and comfortable experiences to our guests. Your responsibility is to consistently deliver thoughtful service with grace, upholding The Ritz-Carlton's Gold Standards. The Gold Standards are the foundation of The Ritz-Carlton brand, guiding us toward continuous improvement. It is this brand foundation and culture that have led The Ritz-Carlton to success and earned its reputation as a leader among luxury hotel brands worldwide. Join the Ritz-Carlton team, learn our employee commitments, credo, and service principles, practice the Gold Standards, and refine your skills. We promise that every employee will take pride in choosing this career and in working alongside outstanding colleagues. Joining The Ritz-Carlton means becoming part of Marriott International's exceptional portfolio of brands. **Launch your career here**, realize your personal value, **pursue** your aspirations, **integrate** into an outstanding international team, and **showcase** your true self.