**Responsibilities:*** Welcome, accompany, and conduct inspection visits, ensuring personalized service aligned with client expectations. * Receive and qualify group and event requests, proposing tailored solutions while ensuring feasibility and profitability. * Prepare proposals, service orders, customized packages, and contracts, including accommodation, activities, and complementary services. * Coordinate all event logistics: schedules, venues, internal and external suppliers, technical equipment, and layouts. * Supervise operations on the day of the event, ensuring set\-up, service follow\-up, and dismantling as planned. * Accompany groups throughout their stay, ensuring smooth service, client satisfaction, and compliance with standards. * Anticipate needs, prevent and resolve issues, manage complaints, and guarantee total client satisfaction. * Control budgets, manage deposits, expenses, and final invoicing, preparing detailed post\-event reports. * Keep reports, agendas, rooming lists, space blocks, and operational documentation updated. * Promote cross\-selling between units and experiences within the Group, as well as up\-selling opportunities. * Collaborate with all internal teams, ensuring transparent communication and rigorous execution of plans. * Collect feedback, analyze KPIs, and recommend continuous improvements. * Share relevant information about the region and local experiences, reinforcing the authenticity of Sublime’s offering. **?*** Minimum of 2 years’ experience in similar roles. Experience in luxury hospitality will be a plus. * Higher education in event management, hospitality management, or equivalent area. * Strong negotiation, organizational, and customer\-oriented skills. * Analytical mindset and problem\-solving orientation. * Strategic vision and strong market analysis skills. * Fluency in English (spoken and written). * Excellent communication skills to interact with different areas of the company, ensuring alignment with the Group’s business needs.