**I am a company:** Hotel 4\* \| Baixa de Lisboa You will be the right-hand of the Reception Management, ensuring the smooth daily operation of the service and guaranteeing a warm and efficient experience for all guests. You will play an essential role in coordinating the reception team, managing reservations and check\-ins/check\-outs, and supporting VIP guests and special situations. Main Responsibilities \* Assist in supervising and motivating the reception team; \* Ensure consistent service standards focused on the guest experience; \* Manage reservations and assist in handling overbookings and group bookings; \* Resolve operational issues and ensure customer satisfaction; \* Support procedural controls and interdepartmental communication; \* Replace the Reception Manager whenever necessary. What we offer \* Integration into a professional, welcoming and collaborative environment; \* Genuine opportunities for internal growth; \* Salary conditions commensurate with experience and performance; \* Possibility of accommodation. If you identify with a genuine hospitality style and enjoy leading with closeness and purpose, send us your application. **Requirements** : \* Minimum 2 years of experience in hotel front office, preferably in boutique or 4/5-star hotels; \* Leadership skills, empathy and attention to detail; \* Fluency in Portuguese and English (additional languages are an asset); \* Good knowledge of PMS systems (Protel is a plus); \* Positive attitude, focus on guest experience and willingness to grow.