Job Summary: The Sales Associate in Portimão is responsible for proactive and personalized customer service, solution selling, and in-depth knowledge of products and services. Key Highlights: 1. Proactive and personalized customer service 2. Solution selling and anticipation of customer needs 3. Integration into a multinational company with a Human First culture #### **Store: Portimão** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure customer loyalty; * Be responsible for solution selling to customers, accurately anticipating and identifying the needs of resident customers, and supporting them in selecting the best solution (product \+ add-ons \+ service) to meet their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to resident customers; * Be familiar with digital tools available to support resident customers and the various sales channels (website and kiosk), using them to deliver the best possible customer experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Ensure cleanliness, clear signage, and safety within your assigned aisle, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative section signage (labels and pricing). #### **Who we are looking for** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What we offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it offers a dynamic and collaborative work environment where diversity, creativity, and proactivity are valued. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
