Job Summary: Professional to guide teams, control services, promote communication of offerings, and ensure customer satisfaction, while training and supporting the sales team. Key Highlights: 1. Integration into a multinational company 2. Career plan with individual development 3. Initial training and flexible work policy #### **Store: Portimão** #### **Your day\-to\-day** * I understand the Company's, store's, and my department's objectives and results in order to guide teams on the sales floor and align my work toward achieving expected objectives and results; * I control and carry out on-site follow-up of services prescribed by Commercial teams, such as Financing, Installation, Maintenance Services, Remodeling, and Warranty Extension; * I promote service communication across all other store departments, ensuring Commercial teams implement and update in-store signage related to service offerings, while informing and driving service-related performance indicators; * I inform customers about the benefits of services/products and tailor offerings to their needs to achieve their satisfaction; * I motivate and train sales teams, ensuring their development and knowledge regarding service offerings; * I support the sales team, fostering autonomy in selling complete solutions (product\+service\+payment) appropriately aligned with customer needs; * I coordinate with the Customer Relations team to respond to and resolve incidents related to installation sales, maintenance services, or rental, ensuring customers are informed by phone/email about the status of their requested service. #### **Who we are looking for** * Minimum academic qualification: 12th grade; * 1–2 years of relevant professional experience; * Interest in and experience in sales and logistics; * Strong interpersonal skills and ability to work in a team; * Customer focus and sensitivity to customer needs; * Good communication skills, strong business orientation, and results-driven mindset; * Ability to organize and analyze information; * Initiative, critical thinking, and entrepreneurial spirit; * English language proficiency. #### **What we offer** * Integration into a multinational company offering a competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career plan, including access to an individual development plan enabling growth within our organization; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
