Junior Helpdesk Technician

Description

Job Summary: We are seeking a motivated junior candidate to join our IT team, focused on user support and problem resolution, with a strong willingness to learn and grow. Key Highlights: 1. Opportunity for junior/early-career IT profiles 2. Focus on user support and problem resolution 3. Internal training and career development We are expanding our IT team with a junior, motivated candidate eager to learn. If you enjoy solving problems, supporting users, and growing in a future-oriented field, this opportunity is for you! **Responsibilities** * Provide user support for basic issues (login, email, printers, applications). * Manage and organize requests via the department’s email. * Activate, deactivate, and place mobile cards on standby \+ update records. * Prepare, reinstall, and perform initial configuration of equipment. * Perform remote access to resolve incidents. * Escalate to higher-level teams when necessary. * Update internal records and perform monthly control tasks (e.g., print count). * Comply with internal security and infrastructure policies. **Profile** * Junior or early-career IT professional. * Motivated to learn through internal training. * Methodical, meticulous, and user-oriented. * Responsible in managing access rights and sensitive data. * Aware of the importance of incident escalation. **Mandatory Requirements** * Completed secondary education (12th grade) (technical IT courses preferred). * Basic knowledge of computing and hardware (PC, laptop, peripherals). * Basic understanding of Windows 10/11\. * Ability to follow step-by-step procedures. * Strong written communication skills (essential for emails). * Organizational skills, attention to detail, and ability to prioritize tasks. * Positive attitude, responsibility, and eagerness to learn. * English (spoken and written). **Preferred Requirements (not mandatory)** * Basic networking knowledge (IP, Wi‑Fi, VPN). * Experience in helpdesk/support (including internships). * Basic troubleshooting (email, login, printers).