General Manager

Description

Summary: The General Manager leads all daily operations for a dual-concept hospitality and entertainment venue, driving financial growth and managing team performance. Highlights: 1. Lead daily operations for a dual-concept hospitality and entertainment venue. 2. Drive financial growth and manage high-performing teams. 3. Oversee full-service restaurant, bar, and active entertainment spaces. General ManagerRole The General Manager leads all daily operations for our dual\-concept hospitality and indoor entertainment venue. This role oversees a full\-service restaurant, bar, and active entertainment spaces. You will drive financial growth, manage team performance, and maintain high standards of customer service. This is an oppourtunity to run a 1\.2 million euro operation but also involves a hands on approach when needed. Key Responsibilities Operations \& Venue Management * Supervise all front\-of\-house and back\-of\-house venue operations. * Manage guest entry, facility scheduling, and group event bookings. * Maintain strict safety, hygiene, and cleanliness protocols across all zones. * Ensure compliance with food safety, alcohol service, and licensing laws * Ensuring Kitchen and waiting staff are running smoothly. Financial Performance * Maximize revenue across food, beverage, and activity ticket sales. * Control labor costs, food waste, and operational expenses. * Analyze weekly profit and loss statements to hit budget targets. * Manage inventory, supplier relationships, and procurement processes. Team Leadership * Recruit, train, and schedule hospitality and floor staff. * Foster a positive, high\-energy, and collaborative team culture. * Conduct regular performance reviews and develop shift supervisors. * Enforce company policies and handle staff relations professionally. Guest Experience * Maintain a welcoming, vibrant atmosphere for all visitors. * Resolve guest complaints quickly and professionally. * Monitor customer feedback trends to continuously improve service. * Coordinate with marketing to execute promotions and events. Required Qualifications * 3\+ years as a General Manager in hospitality or entertainment. * Strong background in high\-volume food and beverage management. * Proven experience in running all aspects of a customer focused business. * Excellent budgeting, forecasting, and financial analysis skills. Ability to work weekends, evenings, and public holidays. Job Types: Full\-time, Permanent Pay: 2,000\.00€ \- 4,000\.00€ per month Work Location: In person