Job Summary: Proactive and personalized customer service, solution selling, product mastery, and proficiency with digital tools to ensure customer satisfaction. Key Highlights: 1. Proactive and personalized customer service 2. Solution selling and in-depth product knowledge 3. Dynamic and collaborative work environment #### **Store: Portimão** #### **Your day\-to\-day responsibilities** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusting relationship that ensures retention of Resident Customers; * Take responsibility for solution selling to customers, anticipating and accurately identifying the needs of Resident Customers, and supporting them in selecting the optimal solution (product \+ complementary items \+ service) to meet their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to Resident Customers; * Be proficient in digital tools available to Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible customer experience; * Know, propose, and sell the range of services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure your assigned section remains Clean, Signposted, and Safe—maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who we are looking for** * Educational qualification equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
