Description
Job Summary:
Proactive and personalized customer service, sales of solutions and technical products, with a focus on customer loyalty and satisfaction of needs.
Key Highlights:
1. Proactive and personalized service, focused on customer loyalty.
2. Sales of comprehensive solutions and technical products.
3. A dynamic and collaborative work environment focused on growth.
#### **Store: Portimão**
#### **Your Day-to-Day**
* Deliver proactive, personalized, and mobile customer service, laying the foundation for building a relationship of trust that ensures the loyalty of the Resident Customer;
* Be responsible for selling solutions to the Customer, anticipating and accurately identifying the needs of the Resident Customer, and supporting them in selecting the best solution (product + complements + service) to satisfy their needs;
* Possess in-depth knowledge of the product offerings in your department and their complementary items, conveying confidence and professionalism to the Resident Customer;
* Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience;
* Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others;
* Process payments at the Advice Point.
#### **Who We Are Looking For**
* Educational qualifications equivalent to 12th grade / Professional Technical Course;
* 1 to 2 years of experience as a salesperson;
* Good user-level computer skills;
* Strong interpersonal and teamwork abilities;
* Excellent communication skills, strong business and results orientation;
* Initiative, critical thinking, and entrepreneurial spirit;
* Passion for customers and their needs;
* Interest in technical products and their application;
#### **What We Offer**
* Integration into a multinational company offering a competitive salary and variable remuneration, adjusted to your experience and qualifications;
* Benefits and partnerships with over 200 brands;
* Initial training for integration into the company and role;
* Well-being policies, including up to 30 annual vacation days;
* Employee referral program with incentives for each recommended candidate who joins the team;
* Flexible working policy;
* Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts;
* 10% discount at Leroy Merlin stores;
* Health and life insurance;
* 1 day of corporate volunteering.
#### **About Us**
Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.