Job Summary: Front Desk Agent responsible for welcoming, assisting, and supporting guests from reservation through check-out, ensuring high-quality and excellent service. Key Highlights: 1. Professional experience in the hotel industry (4- and 5-star hotels) preferred 2. Passion for service and strong customer orientation 3. Opportunities for national and international career development What will be your mission? As a Front Desk Agent 1st/2nd (M/F), you will be responsible for welcoming, assisting, and supporting guests from the reservation stage through check-out, ensuring quality and excellence of service in accordance with the hotel’s procedures and service standards, actively and decisively contributing to exceeding guest expectations. Functions and Responsibilities Greet and welcome guests professionally and promptly during check-in and check-out. Manage reservations and room assignments based on guest profiles (VIPs, regular guests, new guests) in collaboration with various departments. Keep the front office team, management, and other departments informed about guest requests, inquiries, complaints, and suggestions. Know and promote the destination and hotel services, rates, available promotions, special events, and general safety information. Maximize room occupancy at optimal rates, including closing sales and managing extranets when necessary. Apply upselling techniques, promoting the GHG Discovery loyalty program, hotel outlets, and services. Provide guests with information about the hotel and surrounding area, including special events, tourist attractions, restaurants, and local activities. Respond to guest requests (e.g., transportation, reservations, etc.) by taking appropriate action or identifying suitable providers. Comply with the hotel’s procedures and service standards. Assist other departments as needed. Provide night-time guest services, including wake-up calls. Handle billing, payments, and cash operations during the night shift. Conduct patrols, identify irregularities, and ensure windows and doors are secured. Prepare nightly audit reports. What profile are we looking for? Professional experience in the hotel industry and in similar roles, preferably in 4- and 5-star hotels. Bachelor’s degree or higher in Hotel Management or Tourism (preferred). Knowledge of the local language and English (fluent spoken level) will be valued. **Computer Skills:** Microsoft Office, Internet, Database, and accommodation/hospitality-specific applications. Passion for service and strong customer orientation. Professional demeanor, genuine smile, and friendliness. Excellent communication skills. Ability to work independently and as part of a team. Strong general knowledge, as well as familiarity with the destination and the hotel. Flexibility in working hours. Commercial aptitude. Ability to handle and manage stressful situations and complaints. Why choose us? At Minor Hotels Europe & Americas, we are committed to building exciting global careers and intercultural experiences. Our journey is driven by the passion and dedication of our exceptional teams, who also enjoy inspiring and exclusive benefits, such as: Global experience — diversity across 150 nationalities. Challenging national and international career development opportunities. A wide range of training programs to enhance your skills. Well-being initiatives, including flexible working conditions. Team member recognition programs, including milestone celebrations. Opportunity to make a difference through our sustainability program and volunteer initiatives. Staff rates and promotions, offering discounted rates at our hotels worldwide and exclusive benefits through our corporate loyalty program. Birthday leave day. Health and curative medicine insurance. Free access to staff cafeteria. Partnership agreements with local partners — staff discounts. Uniform provision and cleaning. Service-year-based credits convertible into stays and/or meals at Minor Group hotels, resorts, and restaurants nationally and internationally. Accommodation subject to availability.
João Santos
Indeed · HR
João Santos
Indeed · HR
