Job Summary: We are seeking a Helpdesk professional with experience in technical support, operating systems, ticketing tools, and networking, fluent in Portuguese and English. Key Highlights: 1. Opportunity for professional and personal development 2. Autonomy, proactivity, and analytical ability 3. Strong customer orientation and teamwork ***The profile we seek:*** * 12th grade or Bachelor's degree in Computer Science or related fields; * Professional experience in Helpdesk roles (end-user technical assistance); * Experience with workplace device operating systems (Windows 10/11, iOS, Android); * Knowledge of ticketing tools and CMDB; * Knowledge of networking and network protocols; * Experience troubleshooting PCs/Laptops/Tablets, VPN, etc; * Fluent spoken and written Portuguese and English (mandatory). ***What we also value:*** * Autonomy, proactivity, and strong analytical ability; * Strong customer orientation; * Excellent verbal and written communication skills; * Enthusiasm and ability to work effectively in a team; * High resilience. ***We offer:*** * A solid career opportunity and potential for professional and personal development; * Competitive remuneration commensurate with qualifications and demonstrated experience; * Health insurance; * Gym partnership;
João Santos
Indeed · HR
João Santos
Indeed · HR
