Customer Care Agent | Internship

Description

Summary: Join Infraspeak's Customer Care Team to provide excellent support, identify customer needs, investigate technical issues, and contribute to knowledge base articles. Highlights: 1. Opportunity to learn and experience the Customer Success Team 2. Balanced work environment with autonomy and responsibility 3. Company culture focused on ownership, collaboration, and meritocracy **Welcome to Infraspeak.** Our mission is simple: to transform facilities management with a **collaborative platform** that unifies every part of FM operations into one cohesive system — **enabling every stakeholder to Work as One**. We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end\-to\-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload. **Born in Porto**, Portugal, we’re now a **global company** serving customers in **30\+ countries** and backed by top investors. But **we’re just getting started**. * We believe in ownership, collaboration, and meritocracy. * We believe that only great teams build great products — and that includes our customers. * We believe happiness is in the journey, not just the destination. Above all, we are guided by our purpose: to **Be a Source of a Good Life** — for our customers, our team, and the broader community. #### **What are we building?** The success of our customers is our success. We take pride in the relationship we nurture with all of our clients and make sure that they are always fully supported: from early implementation to the day\-to\-day usage of their new maintenance management platform. We are strengthening our Customer Care Team to provide excellent support to our customers, always taking their needs into account. #### **What will you do?** * Respond to customer queries in a timely and accurate manner, via email (tickets) and chat * Identify customer needs and help customers use specific features * Investigate technical issues, diagnosing and reporting bugs or product improvement opportunities to the relevant internal teams (especially Product and Engineering) * Create and publish support and training articles for our knowledge base * Effectively contribute to the achievement of the Customer Care team's goals throughout the internship, while developing interpersonal, technical support, and customer service skills to ensure maximum client satisfaction #### **Who are we looking for?** * Eligible candidate for an **IEFP Professional Internship** (6 months Internship) * Academic Background in Languages and Foreign Literatures (level 7 or higher) * Experience in Customer Support or similar roles, especially in SaaS/B2B (preferred) * Excellent communication and problem\-solving skills with a positive tone and empathy * Team player \- you'll be interacting regularly with customers, Customer Success, Engineering and Product teams * Adaptable, responsible and multitasker * Good time management skills * Fluent in Portuguese (spoken and written), English (spoken and written) and Spanish (written) * Ready to rock it out #### **What do we offer?** * The opportunity to learn and experience the Customer Success Team * Flexible working hours and remote\-friendly culture * Competitive salary and perks * Modern office with everything you need, located in central Porto * A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus) * A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them * Regular events to promote knowledge sharing and team engagement. *At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.* *Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.* *"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.*