Job Summary: Proactive and personalized customer service, solution selling, offer management, and customer support to foster loyalty. Key Highlights: 1. Proactive and personalized customer service to foster loyalty of Resident Customers 2. Sales of comprehensive solutions and in-depth knowledge of products/services 3. Dynamic and collaborative environment focused on growth and Human First culture #### **Store: Aveiro** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusting relationship that ensures Resident Customer loyalty; * Take responsibility for solution selling to customers, anticipating and accurately identifying Resident Customers' needs, supporting them in selecting the best solution (product + complements + service) to satisfy their needs; * Possess in-depth knowledge of the product range and complementary offerings within your department, conveying confidence and professionalism to Resident Customers; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in your department by ensuring implementation of necessary action plans to address AVS, non-living items, excess stock, and visual stockouts, guaranteeing effective communication flow with the Store Logistics team; * Follow up on quotations, ensuring contact with the customer. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully integrated into the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
