Customer Manager (m/f) – Loures

Description

Job Summary: We are seeking a Customer Manager focused on excellence to join a solid structure, ensuring multichannel customer service, complaint resolution, and ongoing communication. Key Highlights: 1. Continuous training and professional development 2. Professional stability 3. Integration into an established leading Group **Ref. No. 2026\.002 \| Customer Manager (m/f) – Loures** **Location:** Loures Business Park, Estrada Nacional 115, 2660\-515 São Julião do Tojal **About the Role**: Join the **Urbanos Group**, an established leader in Integrated Logistics and Moving Services. We seek professionals focused on excellence to join a solid structure offering continuous training, real opportunities for advancement, and professional stability. **Key Responsibilities:** · Ensure multichannel (telephone and digital) customer service, guaranteeing accurate order registration; · Address complaints and non-conformities by proposing immediate solutions to customers and promoting service improvement; · Maintain continuous and transparent communication with customers throughout all stages of the logistics process; · Validate and consolidate operational data for pre\-invoicing issuance, ensuring all information is accurate. **Required Profile:** · Completion of secondary education (12th grade) or higher education (preferred); · Good knowledge of English or Spanish (equivalent to intermediate level B1/B2\); · Proficiency in Office productivity tools (Word, Excel) and collaborative work tools (preferred); · Prior experience in similar roles; · High sense of responsibility, dynamism, and commitment to service. **Terms and Benefits:** · **Base Salary:** \[970€ – 1\.020€] \+ Meal Allowance; · **Employment Contract:** Fixed-term contract; · **Working Hours:** Monday to Friday, from 09:00 to 18:00\. **Applications:** If you match this profile, please send your updated CV to recursoshumanos@urbanos.com, indicating **Reference 2026\.002** in the subject line. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **GDPR:** The Urbanos Group ensures lawful, confidential, and secure processing of your personal data, exclusively for recruitment purposes and fully compliant with applicable legislation.\* Type of position: Full\-time Compensation: €970.00 – €1,020.00 per month Benefits: * Meal card/ticket * Free parking