NOC Specialist

Description

Job Summary: FCCN – Digital Services for Education is seeking an NOC Specialist to manage the NOC team within the Operations area, contributing to the transformation of the Portuguese education system. Key Highlights: 1. Integrate a large-scale project with impact on the future of education 2. Inclusive and innovative work environment 3. Continuous training for professional development The **FCCN – Digital Services for Education**, a unit of the **AGSE – Agency for the Management of the Educational System**, is seeking an **NOC Specialist** (Network Operations Center) to manage the **NOC** team in the **Operations** area. With the mission to develop and operate digital services supporting the national educational ecosystem, FCCN – Services for Education aims to build a modern, efficient, and technologically advanced infrastructure capable of meeting the real needs of schools and their professionals. At FCCN Education, we believe gender equality is fundamental to creating an inclusive and innovative workplace. We commit to promoting equal opportunities for all individuals, regardless of gender, identity, or expression, ensuring every application is evaluated fairly and transparently. If you seek to join a large-scale project with technological impact on the future of education, this opportunity is for you. Join us and contribute to transforming the Portuguese education system. Responsibilities: * Coordinate 24×7 NOC operations, ensuring shift management, scheduling, and rostering; * Manage incidents and problems, guaranteeing rapid response, appropriate prioritization, and effective communication; * Ensure end-to-end monitoring of critical networks, systems, and services, including first- and second-line triage; * Optimize operational processes and monitoring tools aligned with ITIL and automation/AIOps, aiming to reduce MTTA and MTTR; * Communicate incident impact and estimated resolution times in real time to stakeholders; * Produce executive operational performance reports, availability reports, and SLA compliance reports; * Ensure operational governance, including SLAs/OLAs, capacity planning, service continuity, and coordination with vendors; * Coordinate preventive maintenance activities and maintenance windows; * Provide support and operations at data centers, in coordination with specialized technical teams. **Requirements** * Bachelor’s degree in Computer Engineering or related fields; * Minimum 2 years’ experience in similar NOC or IT operations roles; * Solid knowledge of LAN and WAN networking, including TCP/IP, BGP, OSPF, VLANs, VPNs, and firewalls; * Experience in basic administration of Linux and Windows systems, virtualization, and familiarity with storage and backup concepts; * Experience with observability and monitoring tools (metrics, logs, traces, SNMP, syslog); * Knowledge of ITIL processes and ITSM/CMDB tools such as ServiceNow; * Experience managing major incidents, coordinating war rooms, and performing root cause analysis (RCA); * Operational knowledge of cloud platforms (Azure, AWS, or GCP) and native monitoring; * Operational knowledge of data centers, including power, HVAC, and physical infrastructure. Behavioral Competencies: * Analytical thinking and strong attention to detail; * Strong communication and leadership skills in operational contexts; * Proactivity, autonomy, and high sense of responsibility; * Ability to adapt to demanding environments and engage in continuous learning; * Effective conflict management and stakeholder alignment; * Focus on service quality and efficient problem resolution; * Customer orientation and commitment to service-level agreements. Additional Valued Competencies and Knowledge: * ITIL (Foundation or higher); * Networking certifications such as CCNA or CCNP; * CompTIA Network+; * Certified Network Operations Professional or Manager. **Benefits** * Join a young and dynamic team in a relaxed environment where we value closeness and team spirit; * Hybrid work arrangement; * Continuous training aimed at your professional development; * Access to a campus with free parking, welcoming and well-located in Lisbon; * Various internal initiatives to foster interaction and camaraderie among employees; * Option to enroll in ADSE (Portuguese health subsystem); * On-site cafeteria; * Management by objectives.