**Help Desk.** Milestone is looking for a colleague with experience in Help Desk/Service Desk functions to join a client located in the Oeiras geographical area. **What we value:** · High school diploma or higher; · Basic knowledge of computer networks; · Proficiency in MS Windows and macOS; · Hardware knowledge; · Familiarity with MS Office tools and ITSM tools (Jira, ServiceNow, EasyVista, among others); · Preference for ITIL knowledge or certification; · Conversational and written English proficiency; · Proactivity, resilience, quality focus, and attention to detail; · Willingness to travel; · Availability for on-call duties; · Valid Portuguese driver’s license; · Residence in the Greater Lisbon area. **Your mission:** · Resolving IT incidents and service requests, either on-site or remotely, as applicable; · Providing support for Windows and macOS operating systems; solid hardware and peripheral knowledge; · Updating tickets with detailed records of actions performed/verified; · Updating the inventory records of serviced equipment; · Ability to work autonomously in high-stress environments and sometimes without immediate support; · Capability to install, troubleshoot, and resolve printer-related issues; **What you’ll find:** * 1st Happiest Company in Portugal, according to the Happiness Works Portugal study, 2025. * TOP 20 Best Companies to Work For in Portugal, by EXAME magazine, 2024. * Safest Psychological Workplace, awarded by the Wellbeing Awards 2024. * Excellent Employer in Portugal, recognized by Human magazine, 2024. * A people- and well-being-centered management strategy. * Integration into an experienced and ambitious team; * Continuous training and career development opportunities; * Competitive remuneration aligned with responsibilities; * Innovative, technology-focused culture. If this resonates with you, please send your **CV** to **jobs.technology@milestone.pt**, referencing **MLSTHDSK23420251128**. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Job Type: Full-time