PROFILE FUNCTION: Functional Administrator REPORTS TO: Manager FUNCTION GROUP: SOS Team Support Information \& Transformation / Group IT GRADE: 10 PURPOSE As a Functional Administrator, you ensure the complete and correct configuration and proper functioning of operational systems. The goal is to optimize primary and supporting processes by maintaining up\-to\-date master data and accurate, complete configuration of various systems. KEY ACTIVITIES Manage, update, and maintain configuration settings and master data for operational IT systems. Receive, correctly register, and resolve second\-line support incidents related to operational systems in accordance with management procedures, minimizing disruptions to primary processes. Analyze error messages and escalate to IT or system administration. Receive and analyze change requests, write requirements, assess necessity, and hand over to IT development. Identify internal improvement opportunities and draft proposals, particularly in functional management areas requiring IT development, ICT developments, and incidents, reducing the likelihood of new issues. Provide documentation and communication about updates, changes, and improvements to end\-users; update the knowledge base. Perform checks, generate reports, and participate in audit \& risk activities in collaboration with security architects. Ensure documentation complies with ISAE 3402 standards so that functional management meets internal control requirements. Perform data analysis as part of process analysis and to simplify settings. Act as project leader for small projects. EXPERIENCE 2 to 5 years of experience as a functional or application administrator. Experience in the insurance industry is an advantage. KNOWLEDGE Completed higher professional education (HBO) in IT, optionally supplemented with relevant certifications (ASL, BISL, ITIL, TMap). COMPETENCIES Core Competencies: Ownership, Customer Focus, Results Orientation, Collaboration Functional Competencies: Proactive / Initiative, Analytical Thinking, Solution\-Oriented, Written and Verbal Communication, Planning and Organizing COMPETENCIES English Speaker – Dutch is a plus Tipo de oferta: Período Integral