**Company Description** **MAKRO** is the Portuguese subsidiary of the **METRO Group**, a leader in the wholesale market. We are present in 25 countries and our purpose is to embrace the passion for Portuguese gastronomy, bringing its diversity to the world. We are a global company that operates locally. Our products and services set the standards for the future: customer focus, technological innovation, and sustainable business models. We are the excellence partner for the HoReCa channel. Diversity and Inclusion are essential values for makro and fundamental to our success. By promoting a culture of respect, fairness, and equal opportunities, we create a work environment where all our employees feel valued and respected. That's why at makro you have "**m** ways to add value." This is the motto with which we celebrate who we are, how we work, and the power of this "**m**"—representing the best of our team and the positive impact we create together every day. https://youtu.be/IDMdjKZvGl0 **Job Description** **MISSION:** Integrated within the Sales Department and reporting directly to the Regional Sales Manager, this professional will lead the Sales Representatives team in achieving sales targets, as well as ensuring customer satisfaction and loyalty, acting as an influencer of the company’s principles and strategy among the team and peers. **MAIN RESPONSIBILITIES:** * Manage and lead the Sales Representatives team to achieve sales targets, customer satisfaction, and loyalty; * Monitor and train the team, particularly through coaching routines, ensuring alignment with the company’s strategy; * Conduct monthly and individual meetings with the team to properly track results and, if necessary, define action plans; * Ensure the implementation of key activities for the sales team, including proper use and completion of internal IT tools, planning and monitoring of customer visits, and team training; * Promote synergies between their team(s) and the digital team, encouraging lead generation to increase the number of customers using Makro’s digital tools; * Support the Regional Sales Manager in developing action plans; * Verify the quality of customer information, including potential calculation and setting customer-specific objectives; * Conduct weekly, monthly, and quarterly analyses of the Sales Representative team's performance in terms of sales, profitability, visit frequency, average sales, and SoW (share of wallet), to develop and monitor established action plans, ensuring achievement of defined goals. **Qualifications** **QUALIFICATIONS:** * Bachelor's degree in Business Management, Commercial Management, Hospitality, or related field; * Good knowledge of English; * Proficient in Microsoft Office Excel; * Solid commercial experience in the HoReCa channel; * Knowledge of profit and loss accounts (P\&L); * At least 5 years of proven experience in managing, leading, and coaching sales teams; **COMPETENCIES:** * Strong customer orientation; * Excellent communication, negotiation, and persuasion skills; * Strong team spirit. **Additional Information** **WITH MAKRO YOU WILL HAVE****: Integration into an international corporate group with a dynamic and proactive work environment; Life insurance and health insurance (extendable to dependents); Initial and continuous training plan with constant learning opportunities; Employee discounts at our makro stores, as well as other discounts within our partner network; Company vehicle with full usage and fuel allowance; Monthly bonus and variable incentives based on goal achievement.