###### **WORKPLACE:** **Lisbon or Oporto (On\-Site)** Profile* Academic qualifications at 12th grade level; * More than 2 years' professional experience in telephone technical support in a Service Desk environment; * Proven experience in Office and Windows support; * Experience in software and hardware troubleshooting; * Knowledge of operating systems; * Ability to produce documentation for new procedures and update existing ones; * Experience with remote troubleshooting support for end users; * ITIL course and/or certification (valued); * Fluency in Portuguese; * Knowledge of English is valued; * Good communication skills and customer\-orientated; * Ability to adapt and work as part of a team; * Dynamism and proactivity. ###### **WORK WITH US:** * With more than 30 years of experience, Rumos has a team of professionals specialized in IT; * At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity; * Rumos consultants have access to a certified training plan, which offers a constant update of technical skills; * Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.