Operations Supervisor

Description

Job Summary: A growing restaurant group is seeking an Operations Supervisor to oversee and supervise the daily operations of its units in Cascais, ensuring smooth functioning and team development. Key Highlights: 1. Strong leadership and team development capabilities 2. Results-oriented and committed to continuous improvement 3. High autonomy and responsibility in overseeing units **About the Role** A growing restaurant group is seeking an **Operations Supervisor** to oversee and supervise the daily operations of its units in Cascais. This role’s primary mission is to ensure the proper functioning of operations, uphold company standards, develop teams, guarantee product quality, optimize operational efficiency, and enhance unit profitability. We seek a professional with strong leadership, organizational, and operational oversight skills; who is results-driven and committed to continuous improvement; and who contributes to the business’s sustainable growth and excellence in customer experience. **Operational Supervision** * Ensure the daily smooth operation of units. * Ensure compliance with company standards, procedures, and policies. * Support and guide unit managers in operational management. * Maintain high standards of service, organization, cleanliness, and food safety. * Ensure compliance with HACCP regulations. * Monitor key operational indicators and implement corrective actions whenever necessary. * Ensure consistent implementation of procedures across all units. * Coordinate operational audits and ensure implementation of improvement actions. **Team Management and Development** * Recruit, onboard, and train new staff. * Develop and support unit managers. * Evaluate team performance and promote continuous development. * Ensure teams are adequately trained and aligned with company standards and culture. * Promote talent retention and a positive work environment. **Commercial Performance** * Ensure achievement of unit revenue targets. * Maximize reservations and dining room occupancy. * Monitor delivery channel performance and implement actions to improve results. * Track key commercial indicators and ensure implementation of actions to increase productivity and sales. **Profitability and Cost Control** * Control and optimize Food Cost and Labor Cost. * Ensure efficient stock management and supervise inventory execution. * Ensure compliance with goods receipt, storage, and control procedures. * Control operational costs, including maintenance, utilities, and consumables. * Implement measures to reduce waste and maximize unit profitability. **Product Quality** * Ensure consistent dish quality across all units. * Ensure adherence to technical specifications, cooking standards, and presentation guidelines. * Collaborate with management to monitor menu and offering performance. * Guarantee a consistent customer experience across all units. * Implement continuous improvements to gastronomic offerings and production processes. **Continuous Process Improvement** * Ensure implementation of new operational procedures. * Support implementation of new systems and workplace tools. * Ensure proper team training for adoption of new processes. * Monitor effectiveness of implemented procedures and ensure consistent application. * Promote a culture of continuous improvement, operational efficiency, and innovation. **Candidate Profile** * Experience in operational supervision within the restaurant industry. * Strong leadership and team development capabilities. * Excellent organizational, planning, and operational oversight skills. * Results-driven profile committed to continuous improvement. * Strong decision-making and problem-solving abilities. * Good communication and interpersonal relationship skills. * High sense of responsibility, autonomy, and proactivity. * Availability to regularly visit all units. * Valid driver’s license. **What We Offer** * Competitive remuneration, complemented by a performance-based bonus plan tied to objective achievement. * Full-time employment contract. * Meals * Opportunity to join a solid and growing restaurant group. * High autonomy and responsibility in overseeing units. Salary: €1,600.00 \- €2,200.00 per month Benefits: * Internet access * Free parking * Company mobile phone Work location: On-site