Office Manager

Description

Job Summary: We are seeking an Office Manager to lead teams, ensure operational excellence, and elevate the customer experience within a corporate hospitality environment. Key Highlights: 1. Lead teams with a focus on closeness, accountability, and excellence. 2. Ensure a distinctive experience aligned with Maleo’s culture. 3. Join a young, motivated, and dynamic team with career progression. **Imagine a 5-star hotel… but for companies. That’s how it feels to live and work at MALEO.** With 7 premium locations across Lisbon and 1 location in Porto, MALEO is not just an expert in office spaces—we are a complete ecosystem of services that elevates the daily operations of companies and their teams. Through a *full\-serviced* and flexible approach, we create tailored solutions for each client, combining exclusivity, functionality, and closeness. We are a young, dedicated, and innovation-driven team passionate about design and corporate hospitality. If you seek a dynamic environment where every detail matters and every project makes an impact, this is your place. At Maleo, the customer sits at the heart of everything we do. We embody a culture of hospitality across all teams and work daily to craft unique experiences in our spaces. We are looking for an **Office Manager** who resonates with this mindset and enjoys leading teams—bringing guidance and clarity to everyday decisions. **Your Mission** You will be responsible for leading the teams across the centers under your responsibility, ensuring smooth, consistent, and excellence-focused operations. More than managing operations, we expect you to inspire your team, elevate the customer experience, and cultivate environments where hospitality and wellbeing are felt every day. **Your Day-to-Day Responsibilities** **Leadership \& Team** * Lead center teams under your responsibility, fostering a culture of closeness, accountability, and excellence; * Recruit, onboard, and develop team members, ensuring alignment and motivation; * Ensure clear communication and hold regular alignment, feedback, and follow-up sessions. **Operations** * Ensure smooth daily operations across centers under your responsibility, focusing on consistency, efficiency, and execution quality; * Anticipate and resolve operational issues, ensuring swift and effective responses; * Manage inventory, equipment, and resources required for operations; * Implement and optimize processes, promoting continuous improvement. **Customer Experience \& Commercial Support** * Ensure a distinctive experience aligned with Maleo’s hospitality culture; * Support the center’s commercial process—including visits, proposals, and follow-up on opportunities; * Identify growth opportunities within the Maleo community; * Oversee reception of customers, visitors, and partners, ensuring a consistent and excellent experience. **What We’re Looking For** * Bachelor’s degree in Hotel Management, Public Relations, or related fields (preferred); * Minimum 3 years’ experience in front-desk, hospitality, event management, or customer-facing roles; proven experience in team management and development; * Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); * English language proficiency (B2 level minimum). **Key Competencies** * Hands-on leadership focused on team development and motivation; * Clear communication and ability to coordinate effectively across teams, operations, and customers; * Strong decision-making skills and effective daily priority management; * Customer-centric orientation with a hospitality mindset; * High sense of responsibility, organization, and commitment to continuous improvement. **What You’ll Find at Maleo** * Additional benefits via a multi-purpose card (health, education, wellness); * Health insurance; * Employee and family support program; * Unlimited access to an online learning platform; * Integration into a collaborative, young, motivated, and dynamic team, within an ambitious and growing project; * Opportunities for career progression. Other Full-time 1990\-221, Lisboa, Lisboa, Portugal Office \& Care Operations