Customer Support Service Operator (Telephone) | El Corte Inglés Lisbon

Description

Job Summary: We are seeking dedicated Customer Support Technicians to handle customer inquiries, manage complaints, and deliver excellent service with a focus on customer satisfaction. Key Highlights: 1. Initial and ongoing training tailored to the role 2. Opportunities for professional development and career progression 3. Parental support measures Our culture is shaped by each one of us. We are passionate about everything we do and build. We are experts in every business area and believe that attitude, dedication, and the willingness to learn make us a distinctive company in the job market. We are currently looking for Customer Support Technicians for our Lisbon store! Do you identify with this field? Then apply now and learn all about the responsibilities associated with this role! What will you do with us? * Provide telephone support and clarification of customer inquiries; * Manage complaints related to purchases, product deliveries, or financial products; * Consult platforms to verify customers' order statuses; * Respond to customer e-mails; * Perform administrative tasks supporting this role. * Deliver excellent service and foster customer loyalty. To succeed in this role, you need: * Availability for rotating shifts and days off; * Orientation toward and enthusiasm for telephone customer service; * Strong communication and adaptability skills; * Team spirit; * Dedication and sense of responsibility; What can you expect from us? * Initial and ongoing training tailored to the role; * Opportunities for professional development and career progression; * 3 additional vacation days if no unjustified absences occur; * Birthday leave or half-day birthday leave for your child(ren); * Parental support measures; * On-site medical center available to our employees. We also believe that with us, you will have the right opportunity to grow, develop, and share your experiences. To complete your application, visit our Employment Portal via the link: https://empleo.elcorteingles.es/ep/ **Our work — a shared passion. Join us!** Type of position: Full-time Work location: On-site