First-Line Support (Customer Support)

Description

Job Summary: We are seeking a Customer Support Technician to manage complaints in the financial sector, with a focus on service quality and problem resolution. Key Highlights: 1. Management of digital product complaints in the financial sector 2. Collaboration with internal and external teams for efficient resolution 3. Opportunity to work in a technological and innovative environment At FC Technology, we believe that an efficient, responsive, and resolution-oriented customer support service is essential to ensuring user trust and satisfaction. We are expanding our team by hiring a Customer Support Technician to join a project in the financial sector, focusing on monitoring and managing complaints related to transactions conducted via a mobile application. If you enjoy interacting with customers, possess analytical ability and attention to detail, this could be the right opportunity for you. **Your responsibilities will include:** * Handling and managing digital product complaint processes in the financial sector; * Ensuring compliance with regulations and deadlines defined by relevant entities and brands; * Analyzing, monitoring, and responding to complaints reported by Issuing Entities and Terminal Support Entities; * Monitoring cash withdrawals and purchases made via the application; * Collaborating with internal and external teams to ensure efficient process resolution; * Providing customer support with emphasis on service quality and SLA compliance; * Systematically and rigorously logging and tracking incidents. **Mandatory Requirements:** * Minimum education level: 12th grade; * Strong written and verbal communication skills; * Solid English language proficiency enabling effective communication in English; * Analytical ability, precision, and attention to detail; * Customer orientation and problem-solving aptitude; * Team spirit and ability to work under deadlines. **Preferred Qualifications:** * Prior experience in customer support, technical support, or banking operations; * Knowledge of the financial sector or payment methods; * Experience handling complaints and managing processes; * Proficiency in using digital tools and support platforms. **What We Offer:** * Direct employment contract with the company from day one; * Private health insurance through the AdvanceCare network; * Specialized and continuous training; * Job stability and career progression opportunities; * Integration into a collaborative and dynamic team; * Full-time position with rotating 24-hour shift schedule; * Opportunity to work with market-leading companies. If you are seeking a challenge in the field of customer support within a technological and innovative environment, we want to meet you. **Applications:** rh@fc-technology.com Compensation: €1,000.00 – €1,250.00 per hour Benefits: * Meal card/ticket * Free parking * Health insurance * Transportation allowance Work location: On-site