Senior Network & Telecom Support Engineer – Data & VoIP Infrastructure

Description

Summary: Seeking a Senior Network & Telecom Support Engineer to manage critical connectivity services and drive technological excellence within a leading financial institution. Highlights: 1. Empower seamless communications and infrastructure excellence 2. Support critical connectivity services vital for banking operations 3. Join a dynamic team shaping resilient telecom infrastructure **Ignite connectivity innovation — empower seamless communications and infrastructure excellence!** **Lisbon\-based opportunity with hybrid work model (up to 3 remote days per week).** As a **Senior Network \& Telecom Support Engineer – Data \& VoIP Infrastructure**, you will be working for our client, a leading financial institution, supporting critical connectivity services vital for banking operations across Europe. Join a dynamic team shaping resilient telecom infrastructure and drive technological excellence in a fast\-paced environment. **Your main responsibilities:** * Manage incidents affecting the bank's network and telephony infrastructure, ensuring minimal downtime and optimal service continuity. * Provide technical support to various bank departments, including SNI, Business Teams, MOA, and Logistics. * Define telecom infrastructure evolutions and support capacity planning initiatives. * Oversee and challenge telecom providers, including Orange and CAGIP, ensuring service quality and compliance. * Handle daily subcontracting management with Orange, maintaining strong vendor relationships. * Monitor and improve network service quality through vigilant monitoring solutions. * Coordinate between business units and providers to ensure seamless operations. * Lead technical implementations with OBS and subcontractors, managing multiple domains such as data networks, WiFi/VoWiFi, and TOIP. * Manage assigned Network \& Mobility projects, ensuring timely delivery and operational excellence. * Maintain operational readiness of the LCL network infrastructure by conducting regular assessments and updates. **You're ideal for this role if you have:** * 5\+ years of experience in network and telecom support within complex enterprise environments. * Strong expertise in TCP/IP networks, VoWiFi, WAN/LAN, and monitoring solutions. * Experience with Alcatel Softphony and Apple Mobile Devices. * Proficiency with Cisco WiFi and Alcatel Routers/Switches. * Exceptional project management and supplier management skills at Level 3\. * Proven ability to support client operations at Level 4 and manage technical documentation effectively. **It is a strong plus if you have:** (optional) * Certifications in network infrastructure or telecom support. * Experience with security assessments, project design, and organizational planning. **Language Required for the role:** * Fluent in English and French, with good command of both languages. **Eligibility to work on this role:** * Only candidates with an existing legal right to work in the European Union will be considered for this role. **\#MAKEYourCareerBETTER** Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data. \ Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/512786/senior\-network\-telecom\-support\-engineer\-data\-voip\-infrastructure