Network Security Support - Tier 2

Description

Job Summary: We are seeking a Network Security Support (Tier 2) to join our specialized team responsible for analyzing, identifying, and resolving incidents and technical requests related to network security solutions. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career advancement opportunities 3. Innovative and technology-focused culture Warpcom is a market leader in implementing unified communications and collaboration solutions, contact centers, mobility, cybersecurity, and data center and cloud solutions. Our offering includes managed services, NOC (Network Operations Center), SOC (Security Operations Center), custom solution design and delivery, implementation, auditing, technological consulting, and application integration. As a solutions integrator, we maintain partnerships with leading market manufacturers to fully meet our customers’ requirements. Some of our certifications include: Cisco Gold Partner, Alcatel Accredited Business Partner, 4 Stars Check Point Partner, F5 Gold Partner, Fortinet Expert Partner, NetApp Gold Partner. As a Network Security Support (Tier 2), you will join our specialized support team and be responsible for analyzing, identifying, and resolving incidents and technical requests related to network security solutions, including firewalls, VPNs, segmentation, access control, endpoint protection, and Threat Prevention technologies. *If you are interested in a career filled with constant challenges, working alongside a professional team at one of the top technology companies, this is your opportunity*! **Your responsibilities:** * Tier 2 technical support for Cyber Security solutions in enterprise and multi-vendor environments; * Advanced troubleshooting of firewalls (Fortinet, Check Point, Palo Alto, Cisco or similar); * Analysis and resolution of incidents related to VPN (IPSec / SSL), NAT, security policies, and network segmentation; * Support and diagnosis of issues in Threat Prevention systems (IPS, Anti-Malware, URL Filtering, Application Control); * Support for endpoint protection solutions (EDR/XDR, corporate antivirus, device control); * Technical log analysis on security gateways to troubleshoot blocks, communication failures, or anomalous behavior; * Support for authentication and access control solutions (MFA, AD/LDAP integration, NAC); * Assistance with upgrades, updates, and post-change validation of security equipment; * Opening and tracking vendor tickets; * Collaboration with internal teams (Networks, Systems, SOC) to resolve cross-impact incidents; * Root cause identification after service stabilization. **What you bring:** * Proven experience in supporting and troubleshooting security solutions; * Solid networking knowledge (TCP/IP, routing, NAT, VPN, DNS); * Strong technical analytical skills and structured problem-solving ability; * Experience in enterprise environments and managing critical incidents; * Experience reading and interpreting security logs; * Interaction with vendors and management of technical tickets; * Ability to prioritize tasks and work under pressure while focusing on service restoration; * Relevant certifications (NSE, CCSA/CCSE, CCNP Security or similar) are highly valued; * Analytical, pragmatic, and solution-oriented profile. **What you can expect:** * Integration into an experienced and ambitious team; * Continuous training and career advancement opportunities; * Innovative, technology-focused culture; * Hybrid work policy; * Competitive remuneration aligned with responsibilities. *Apply now and send your CV to:* *\* Data retention information must be reviewed in our Privacy Policy, available at \. Current job openings comply with quotas under Law No. 4/2019 of February 10. You may find the original job posting at: https://www.itjobs.pt/oferta/510660/suporte\-network\-security\-2\-linha