Job Summary: Ensure excellent customer service, manage repair processes, payments, and returns, and support customers in using services. Key Highlights: 1. Integration into a multinational company 2. Dynamic and collaborative work environment 3. Opportunity for growth and development #### **Store: Coimbra** #### **Your day-to-day responsibilities** * Ensure excellent customer service at any touchpoint; * Receive SPV customers, initiate repair processes and spare parts requests, and become familiar with procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions based on each customer’s situation and coordinating with relevant store departments when necessary; * Independently and effectively manage customer waiting situations, handle customer conflicts, and contribute to full customer satisfaction; * Process payments and returns, strictly adhering to cash and safe handling procedures, and assume responsibility for security protocols; * Inform, train, and assist Resident Customers in making autonomous payments (self-service kiosks or website); * Support Commercial teams in arranging financing. * Inform customers about deadlines, opening hours, payment methods, and possible promotions or offers; #### **Who we are looking for** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer-oriented mindset and empathy toward customer needs; * Interpersonal and teamwork skills; * Ability to cope with stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding and role-specific preparation; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
