Summary: Join Inetum's WM APS team to deliver high-quality application support and operational excellence within a banking environment, handling incidents, service requests, and contributing to service improvement. Highlights: 1. European leader in digital services: consulting, cloud, cybersecurity 2. Focus on L1/L2 application support in a banking environment 3. Opportunities for automation with Ansible, Terraform, and Kubernetes **Company Description** Inetum is a **European leader in digital services**, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes **consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services** **Job Description** This position is part of the **WM APS (Application Production Support)** team and is focused on delivering high\-quality **Application Support and operational excellence** within a banking environment. The selected candidate will play a key role in handling **incidents, service requests, and application support activities**, participating in **shift and on\-call rotations**. The role also includes contribution to **service improvement initiatives** and active participation in the bank’s **Disaster Recovery (DR) drills and Live Play activities**. The ideal candidate has a strong understanding of **core banking operations**, solid **troubleshooting skills**, and experience in **L1/L2 application support**, combined with hands\-on expertise in modern infrastructure and automation technologies. **Key Responsibilities** * Handle **incident management**, service requests, and production support activities (L1/L2\) * Build and maintain **Ansible playbooks** and **Terraform scripts** to automate provisioning, configuration, and deployments * Contribute to the **containerization of legacy applications** * Support **provisioning, configuration, deployments, and Disaster Recovery (DR)** activities * Assist, mentor, and train other operations team members on **Ansible, Terraform, and Kubernetes** * Actively contribute to **service improvement initiatives** and operational stability **Qualifications** * Strong knowledge of **Linux environments** and command\-line interface (CLI) * Proficiency in at least one scripting language (**Python and/or Bash preferred**) * Solid experience with **Infrastructure as Code and automation**: + Ansible + Terraform * Hands\-on experience with **container and orchestration technologies**: + Docker + Kubernetes (K8s) * Experience with **monitoring and observability tools** (e.g., Dynatrace) * Good understanding of **CI/CD pipelines and tools** (Jenkins, Travis, Concourse, or similar) * Experience with **public cloud platforms** such as **IBM Cloud, AWS, or Azure** * Knowledge of **PL/SQL** is considered a plus * Experience in **banking environments** and application production support is highly valued **Languages** * **English**: Expert level (mandatory) **Soft Skills** * Strong critical thinking with a **problem\-solving mindset** * Excellent **written and verbal communication** skills * Proactive attitude with a strong **can\-do mentality** * High level of persistence, ownership, and accountability * Ability to work effectively in **high\-pressure, production environments** * Strong collaboration skills and ability to work within multicultural teams **Qualifications \& Certifications (Complementary Information)** * Master’s degree in **Computer Science, Computer Engineering, or related field** * **5\+ years** of experience in **IT Operations or Software Engineering** * **2\+ years** of hands\-on experience with a **Cloud provider** (IBM / AWS / Azure / Google Cloud) * **2\+ years** of hands\-on experience with **Ansible and Docker** **Additional Information** **Certifications (Preferred or Optional):** * Red Hat Enterprise Linux Automation with Ansible (**RH294**) * Developing Advanced Automation with Red Hat Ansible Automation Platform (**DO374**) * Certified Kubernetes Application Developer (**CKAD**) * Optional: HashiCorp Certified – **Terraform Associate (003\)** * Optional: HashiCorp Certified – **Vault Associate (002\)**
João Santos
Indeed · HR
João Santos
Indeed · HR
