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Job Summary: The Sales Manager is responsible for designing, implementing, and optimizing the commercial strategy, maximizing lead conversion, and managing a high-performance team, thereby contributing to the project's overall strategy. Key Highlights: 1. Lead the sales department and inspire seekers 2. Design and optimize the commercial strategy 3. Build and develop a high-performance team *Who does this position report to?* * General Manager *Who reports to this position?* * Sales Team Builder * Sales Team Leaders * Sales Operations Lead **Description** *What does this position entail?* As the Sales Manager, you are responsible for designing, implementing, and optimizing the project’s commercial strategy to maximize lead-to-student conversion, increase revenue volume, and minimize sales costs. You are also tasked with regularly building, developing, and inspiring a high-performance team, ensuring consistent adherence to all processes and delivering an excellent service experience to prospective students. Finally, you are expected to collaborate closely with the leadership team to shape the project’s overall strategy and optimize the leadership and team management methodology. **Purpose** *What is the primary objective of this position?* **Lead the sales department in fulfilling its purpose: inspire seekers to decide to transform their lives with the Life MBA** **KPIs** *Which KPIs will evaluate this position?* **Sales** * Total Revenue * Average Revenue per Video Call * Revenue per Life Advisor * % Money Received * % Money Collected **Leadership** * Wellness Score * 90-Day/Annual Turnover **Responsibilities** *What are the responsibilities of this position?* * Collaborate with the CEO/General Manager to define the sales strategy * Design and optimize sales processes and scripts in Notion * Ensure the entire team consistently implements sales processes and scripts with quality * Ensure Team Leaders consistently apply the leadership and management methodology * Coordinate and support Team Leaders, the Sales Team Builder, and the Sales Operations Lead on a day\-to\-day basis * Update sales job descriptions whenever changes occur * Collect process, script, and sales journey improvement suggestions from the Team Leaders team, as well as improvements to the leadership and team management methodology * Collaborate with the Sales Team Builder to design and implement the sales team’s recruitment, onboarding, training, and talent leadership plan * Collaborate with the Sales Operations Lead to design and implement the collections, amortizations, and refunds plan * Coordinate with the Power BI Consultant to design dashboards for analyzing operational and financial KPIs related to sales teams * Collaborate with the Digital Manager to implement and optimize sales-related software and automation **Processes** *Which processes and frameworks is this position accountable for?* * Life MBA Appointments (process, script, and journey in Pipedrive) * Life MBA Confirmations (process, script, and journey in Pipedrive) * Life MBA Rescheduling (process, script, and journey in Pipedrive) * Life MBA Sales (process, script, and journey in Pipedrive) * Amortizations (process, script, and journey in Pipedrive) * Collections (process, script, and journey in Pipedrive) * Refunds (process, script, and journey in Pipedrive) **P\&L** *Which P\&L metrics is this position accountable for?* * Revenue * Sales Team Cost **Skills** *What are the key skills required to perform this role?* **Strategy** * **High\-Ticket Sales \|** capable of defining high\-ticket product sales strategies and optimizing conversion rates and average sale value * **Motivational Coaching \|** skilled at identifying customers’ core values, mapping their needs and challenges, helping them set goals, creating a sense of urgency, and empowering them to take action * **Incentive Structure \|** capable of designing incentive structures for sales teams * **Strategic Thinking \|** able to define objectives, analyze results, interpret data, identify root causes of problems, and formulate effective strategic plans * **Execution Management \|** capable of allocating resources, setting timelines, communicating priorities, solving problems, and controlling quality * **Process Mapping \|** skilled at deconstructing, analyzing, structuring, documenting, and optimizing organizational processes to ensure efficiency, clarity, and continuous improvement **Leadership** * **Discerning Recruitment** \| able to assess potential candidates’ capabilities, select the right people, and inspire them to join the project * **Inspiring Communication** \| able to inspire teams to believe in themselves and give their best * **Situational Mentoring** \| able to provide feedback and develop each individual’s capabilities according to their personal challenges and characteristics * **Proactive Leadership** \| able to listen attentively to each person, read between the lines, understand their needs, and help them overcome their challenges * **Clarity and Articulation \|** able to communicate internal processes, guidelines, or changes clearly and simply, ensuring everyone understands their role and next steps. * **Improvisation and Adaptability \|** able to adjust one’s approach based on each team member’s profile, context, and specific needs, maintaining flexibility in unforeseen situations. * **Influence and Persuasion \|** able to mobilize the team toward action, overcome resistance with empathy, and inspire each person to deliver their best with enthusiasm and purpose. * **Time Management \|** able to conduct meetings or interactions objectively, focusing on essential topics and optimizing time for all participants. If you see yourself in what you just read, apply now!
