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Job Summary: Join Cegid’s Customer Support team to assist and support customers in using retail software solutions, both in France and internationally. Key Highlights: 1. Customer support focused on Cegid Retail solutions 2. Responding to requests and ensuring customer satisfaction 3. An inclusive, development-oriented professional environment Cegid is a European leader in cloud-based **business management solutions** for professionals in finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting, retail, and entrepreneurship. In an ever-evolving world, our **5,000 employees** help expand possibilities by supporting our **750,000 customers** in achieving their projects and ambitions through useful and innovative solutions. **"Together, expanding possibilities"** is the principle guiding our actions. It reflects our identity, our approach, and our motivation to serve our customers. Thanks to this, we can affirm that we work daily to **shape your future**, ours, and that of our customers. For years, we have invented solutions that revolutionize how our customers work, with a focus on sustainable performance. **Your objective as a Customer Support Technician?** Join Cegid’s Customer Support teams specialized in the Cegid Retail software solution, used by over 1,000 brands and 25,000 points of sale worldwide. Your primary mission will be to assist and support our customers in using our retail-focused solutions, both in France and internationally. **As a Customer Support Technician, you will:** * Respond to customer requests, provide answers, and, depending on the case, offer a solution or escalate it, * Handle customer requests in accordance with the service contract, regardless of channel (incoming calls, portal, chat), * Track customer requests, adhering to provided instructions, * Apply customer support best practices daily and ensure customer satisfaction through your responses and actions, * Flag repetitive calls. * Your language skills enable you to serve international customers by phone in **French, English, and/or Spanish.** * You hold a qualification in IT or possess relevant IT skills (Windows environment), * You are eager to understand our customers’ needs through responses that are both functional and technical. Customer service lies at the core of your values, * You are rigorous, possess strong interpersonal and written communication skills, and demonstrate sound synthetic reasoning, Beyond professional skills, we seek talents who wish to express their potential and expand possibilities with us! Above all, it is your curiosity, team spirit, and customer service mindset that will make the difference. Our Commitment At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **competencies** and your **potential** to learn and grow with us. We offer you a professional environment where each person can thrive and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of people with disabilities**, and representation of **all diversities**. Benefits > **Attractive and transparent compensation**, from recruitment onward > Hybrid work model and flexible working hours > **22 vacation days** per year > Health insurance > Access to online **learning platforms** and internal academy > Integration into a dynamic, enthusiastic, and continuously growing **team**
