Customer Support Specialist

Description

Summary: Seeking a Support Specialist to join an experienced team, managing customer inquiries and gaining insights into the customer journey, with opportunities for career progression. Highlights: 1. Opportunity for career progression into leadership and technical roles 2. Gain unique insights into the customer journey and software usage 3. Be part of a passionate team that values empowering others We is seeking a support specialist to join and help grow our clients. You'll be part of an experienced team managing customer inquiries via chat, email, and phone, reporting to our Head of Customer Success. As a support specialist, you'll gain unique insights into the customer journey and how our software is used across various industries. Previous team members have moved into leadership, technical, and other customer\-facing roles. Strong analytical and problem\-solving skills are essential. Core Responsibilities: Respond to inbound support requests via chat, email, and phone Help customers utilise the full suite of features Collaborate with support and product engineers to escalate technical requests Identify customer trends and inform product and sales teams Work with the Head of Customer Success to improve the way we support our users Please note this is on\-site role About You: Experience in a customer\-facing role such as help desk or front\-line customer service Strong communication skills with the ability to explain technical issues in simple terms Excellent problem\-solving skills Demonstrated passion for learning new technologies Interest in people Most importantly, you’re someone who genuinely wants to empower others to be successful: You help others improve You celebrate those who take action You talk to customers You measure outcomes, not effort You are candid You value people over process You take responsibility and ownership for your actions and the success You communicate directly with the source whenever possible Further Benefits ✓ Real projects: We hire based on actual demand, not arbitrary funding or hiring rounds ✓ Mentoring \& Training: Access to a diverse pool of mentors and colleagues ✓ Experience: Direct customer interaction and responsibility ✓ Culture: You will be part of a team that is passionate about what they do and don’t suffer boredom easily Tipo de oferta: Part\-time Pagamento: 2 500,00€ \- 2 700,00€ por mês Benefícios: * Horário flexível