Job Summary: We are seeking an excellent, ambitious, and hospitality-passionate professional to manage daily maintenance operations, with a focus on customer service, in an informal yet demanding environment. Key Highlights: 1. Focus on customer service and daily maintenance management 2. Informal yet demanding environment with strong team appreciation 3. An excellent, ambitious, and hospitality-passionate professional Join our team and grow with us. The reference unit in Comporta is looking for a candidate to join its team and work rotating shifts. It is an informal yet demanding environment where the team is paramount, with well-defined procedures and standards. We seek an excellent, ambitious, and hospitality-passionate professional. 1\. Hierarchical Position \- Reports to the Maintenance Manager and holds a central role across all unit operations. The main objectives of this position are the daily management of maintenance tasks and their overall execution, with emphasis on customer service; 2\. Working Hours: 8 hours per day, 40 hours per week on rotating shifts; 3\. Start Date: Immediate commencement; 4\. Contract Type: 12-month contract; Responsibilities: Be accountable for and manage all customer interactions and shift responsibilities, including: Operational \- Verify proper functioning of all equipment; manage material stock levels; ensure the department has all necessary materials and equipment to perform duties correctly; implement preventive maintenance strategy and procedures; carry out required repair and maintenance functions within the unit; Capabilities \- Perform duties within a priority framework, efficiently and diligently, ensuring all issues are resolved as quickly as possible; Strategic \- Communicate critical information regarding task completion, problem resolution, or need for intervention; maintain the preventive maintenance plan and execute daily, weekly, and monthly interventions to minimize departmental costs; uphold operational standards and reduce maintenance costs, while maintaining autonomy in resolving simple issues; report any maintenance-related issues, stock shortages, or equipment problems; Partnerships \- Maintain professional and efficient relationships with equipment service providers to ensure prompt handling of our requests and needs; foster strong collaboration and empathy with the Reception and Housekeeping departments to ensure guest repairs and requests are handled efficiently and professionally; Financial \- Assist in budget management, petty cash administration, and accurate expense reporting; Customers \- Act in accordance with guest requests and ensure they are fulfilled even in your absence, always providing clear written communication; actively listen to guest complaints and concerns and resolve them professionally, efficiently, and empathetically; Knowledge \- Be familiar with fire safety and emergency plans and related procedures to ensure guest safety and act when necessary; know the facility layout, equipment, and materials used to perform repairs and maintenance or report issues to responsible partners; Maintain an organized and tidy workspace; Other tasks necessary to deliver services Only applications submitted with a CV including a photo sent to rh.cp@almalusahotels.com will be considered. Employment Type: Full-time Compensation: €1,200.00 \- €1,250.00 per month Benefits: * Meal card/ticket * Health insurance * Transportation allowance Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
