Call Center Operator

Description

Job Summary: The EMAC Group is seeking a communicative, commercially minded, and customer-oriented Call Center Operator to manage contacts and provide support. Key Highlights: 1. Integration into a solid and growing group with over 40 years of history. 2. Continuous training and mentoring for professional development. 3. Exposure to leading automotive brands in a dynamic environment. **Call Center Operator** With over **40 years of history**, founded in **1984**, and an annual turnover exceeding **€50 million**, the **EMAC Group** stands out as one of the most robust and diversified business organizations in northern Portugal. Present in **Vila do Conde, Santo Tirso, Santa Maria da Feira, and Aveiro**, the EMAC Group has consolidated a leading position in the automotive sector, keeping pace with market evolution and reinforcing its commitment to new brands, new technologies, and more sustainable mobility solutions. Recognized for its sound economic and financial strength, the Group holds distinctions confirming its credibility and management excellence, such as **PME Líder, BCP Cliente Aplauso, and CGD Top 10**. These trust marks reflect not only stability but also a long-term vision and a corporate culture centered on sustainability, innovation, and meritocracy. In the automotive sector, the EMAC Group represents leading brands including **Volkswagen, Audi, SEAT, Škoda, Volkswagen Commercial Vehicles, Audi Approved :plus, Das WeltAuto, Changan, Forthing, Xpeng, Farizon, Geely, DongFeng, and BYD**, covering new, nearly-new, and used multi-brand vehicles, along with integrated mobility, financing, and after-sales solutions. To strengthen its team, the EMAC Group seeks a **Call Center Operator**, with a communicative profile, commercial mindset, and strong customer orientation. **Main Responsibilities** * Conducting outbound telephone calls; * Receiving and handling inbound calls; * Managing digital contacts and information requests; * Supporting customers via phone, email, and digital channels; * Qualifying commercial leads; * Scheduling visits, sales appointments, and test drives; * Updating and managing information in the system; * Supporting sales teams in opportunity management; * Contributing to service quality and customer satisfaction. **Desired Profile** Beyond excellent attitude, positive disposition, and eagerness to learn, we value: * Completion of secondary education (12th grade); * Strong communication skills; * Enthusiasm for customer interaction; * Interpersonal relationship skills; * Organized, goal-oriented profile; * Teamwork ability; * Ambition and desire to build a career; * Interest in the automotive sector; * Curiosity about new technologies, electric mobility, and sustainability; * Adaptability to new processes, digital tools, and commercial challenges. **What We Offer** * Integration into a solid, growing group with over 40 years of history; * Continuous training and mentoring; * Exposure to leading automotive brands; * Dynamic and collaborative work environment; * Opportunities for professional advancement; * Base salary + performance-based variable component. **Terms** **Employment Type:** Full-time **Working Hours:** 8-hour shift **Remuneration:** Base salary + commissions + performance bonus **Benefits:** Meal card / meal voucher **Additional Compensation** * Performance bonus; * Commissions; * Thirteenth-month salary; * Christmas allowance. The **EMAC Group** builds the future with the same passion that brought it here: **creating value, inspiring people, and leading with purpose**. Work Location: On-site