Service Owner and Software Developer | Lousado

Description

Job Summary: Continental is seeking a Service Owner and Software Developer to join the Digital Solutions IT team, combining service management with software development and automation. Key Highlights: 1. Responsibility as IT Service Owner for the ContiConnect service 2. Integration into an international and challenging work environment 3. Continuous opportunities for training and talent development Continental is recruiting a Service Owner and Software Developer to join the Digital Solutions IT team in Lousado. Continental is a global automotive and industrial company specializing in the development of sustainable, safe, and efficient solutions for manufacturers, industrial customers, and end consumers. The role belongs to the Data & Customer Solutions Competence Center and combines responsibilities for managing the ContiConnect service with software development, technical improvement, and automation. **Responsibilities:** Assume responsibility as IT Service Owner for the ContiConnect service; Serve as the primary point of contact for operational service activities within the organization; Oversee service delivery, improvement, and development according to defined service levels; Maintain and optimize the service's technical configuration; Ensure compliance with internal governance frameworks and IT risk management standards; Ensure adherence to data protection, cybersecurity, and privacy policies; Lead and coordinate service operations based on ITIL practices; Manage incidents, problems, and change requests via the service desk; Ensure timely problem resolution and minimize business impact; Collaborate with application owners, technical leads, developers, product managers, and key users; Produce regular reports on performance, metrics, and overall service status; Act as the primary escalation point for service-related issues; Guide colleagues on best practices in IT Service Management; Identify and drive continuous service and process improvements; Support the integration of automation and technical improvements to enhance service efficiency; Coordinate with development and release management teams to ensure effective implementation of new features and changes; Contribute to feature development, technical improvements, and service performance optimization. **Requirements:** Bachelor’s degree in Computer Engineering, Software Engineering, or related field; More than 3 years of professional experience in IT Service Management; Experience in incident management, problem management, change management, and software service delivery; More than 2 years of hands-on experience with Java and Spring Boot; Strong understanding of ITIL practices; Practical experience with enterprise ITSM tools such as ServiceNow and JIRA; Knowledge of IT compliance, governance, risk management, and cybersecurity standards; Experience with KPIs, reporting, and Agile/Scrum environments; Knowledge of microservices architecture and RESTful APIs; Hands-on experience with SQL, Git, and CI/CD pipelines; Strong communication, coordination, and organizational skills; Ability to manage stakeholders and align IT with business units; Ability to quickly learn new products and propose creative solutions; Knowledge of JIRA and Confluence; Fundamental programming knowledge; Fluency in English, both written and spoken. **Preferred Qualifications:** Knowledge of JavaScript; Experience in developing digital services for connected products; Experience in release management and continuous improvement of IT services; Experience in international environments and cross-functional teams. **Offer:** Integration into an international and challenging work environment; Flexible working model; Agile and collaborative work style; Continuous opportunities for training and talent development; Exposure to innovative digital products in the automotive and industrial sectors; A role with tangible impact on the stability, evolution, and efficiency of digital services.