Job Summary: The Workplace L3 Specialist is responsible for the design, implementation, maintenance, and advanced troubleshooting of the Workplace environment, ensuring stability, security, and continuous evolution. Key Highlights: 1. Advanced administration and troubleshooting of Windows and macOS Workplace environments 2. Management and optimization of security and compliance policies 3. L3 support and resolution of complex incidents Cegid is a European leader in cloud-based business management solutions (cash flow, taxes, ERP), human resources (payroll, talent management), accounting, retail, and entrepreneurial sectors. In a rapidly changing world, Cegid and its **6,000 employees** make more possible by helping our 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do—for our customers. Thanks to this, we can affirm that we work every day to shape your future, our future, and the future of our customers’ businesses—a future we have been defining for years with our employees, inventing solutions that change how people work, for sustainable performance. **@IT Transformation** Cegid is initiating the transformation of its internal IT and infrastructure through modernization and simplification of its technology footprint, implementation of a new operational model, and a new service-catalogue-oriented and globalized organization—alongside the group’s growth and international expansion. As an IT systems and security professional, you will contribute your specialized expertise in security and IT infrastructure to advance our security and infrastructure landscape. The Workplace L3 Specialist is responsible for the design, implementation, maintenance, and advanced troubleshooting of the Workplace environment, ensuring the stability, security, and continuous evolution of endpoints and associated services. You will act as Level 3 support, with a strong technical and architectural component, collaborating with security, infrastructure, and service delivery teams. **Your Mission:** * Advanced administration and troubleshooting of Windows and macOS Workplace environments * Design and implementation of Endpoint Management solutions * Automation of tasks and processes using PowerShell * Management and optimization of security and compliance policies * L3 support and resolution of complex incidents * Participation in transformation and migration projects * Creation of technical documentation and procedures * Technical support to L1 and L2 teams * Minimum 5 years of experience in **Workplace environments with**: + Microsoft Intune + PowerShell (Automation and troubleshooting) + SCCM / MECM + Microsoft Entra ID (Azure AD) + Active Directory (On-Premises) + Group Policy Objects (GPO) + Microsoft 365 (Office, Exchange, SharePoint, Teams) + ServiceNow + ITIL * Proven experience in **L3 support** * **Microsoft certifications** (preferred) * Fluent **English and French** Our Commitment At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow with us. We offer you a professional environment where each person can thrive and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Benefits > **Attractive and transparent compensation**, from recruitment onward > **Annual bonus**, based on achievement of individual and company objectives > Hybrid work model and flexible working hours > **25 days of vacation** per year > Health insurance > Access to online **learning platforms** and internal academy > Integration into a **dynamic, enthusiastic, and continuously growing team**
João Santos
Indeed · HR
João Santos
Indeed · HR
