**Servinform Portugal** is a company specialized in communication solutions and business service management. With a strong presence in the contact center sector, we offer a dynamic, professional working environment focused on our employees' growth. We value **talent**, **dedication**, and **commitment** to **excellence** in customer service. With **47 years of experience** and over **6,000 professionals**, our **team is the key to our success.** If you're looking to become part of a dynamic, highly qualified team with a global vision, join Servinform. **Your talent is what we need to keep innovating!** Currently, we are recruiting for **PART-TIME SATURDAY AND SUNDAY** positions at an **INBOUND contact center for water services.** **Job Description:** * Handling inbound customer phone calls in the water sector; * Clarifying doubts and providing support regarding billing, contracts, and other related services; * Recording and updating information in the system; * Ensuring customer satisfaction and loyalty through high-quality service; * Meeting established objectives; * Persuasive, clear, and objective communication; * Empathy and patience; * Ability to quickly identify issues and provide appropriate solutions within the service process; * Agility and dynamism; * Teamwork; * Positive attitude and proactivity; **Required Qualifications:** * Minimum education level of 9th grade; * Good communication skills and active listening; * Proficient computer skills from a user perspective; * Team spirit and responsibility; * Immediate availability to start training; * Formal and fluent speech. **What we offer:** * Schedule: Saturday and Sunday * 8-hour shift \- 09:00 \- 18:00 * Online start \- November 9th * Vacation \+ Birthday day off * Initial and ongoing training * Fixed-term contract * Career progression **Training Period:** * Schedule: 09:00 \- 16:00 * Wednesday to Friday (November 5th, 6th, and 7th\) Location: Sabugal, Guarda Type of offer: Part-time, Part-time Pay: €485.00 \- €530.00 per month Benefits: * Remote work