Receptionist

Description

Job Summary: Provide in-person customer service and support, ensuring efficient management of data, appointments, billing, and daily cash reconciliation, with a focus on customer satisfaction. Key Highlights: 1. In-person and empathetic customer service 2. Appointment and billing management 3. Ability to respond to complaints **Desired Profile:** Academic qualifications equivalent to completion of the 12th grade (mandatory); Professional experience in reception within the healthcare sector is highly valued; Proficiency in English, both written and spoken; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Provide in-person customer service, demonstrating empathy and willingness to assist customers; Ensure accurate identification, entry, and updating of customers' personal data in the computer system; Correctly schedule consultations, examinations, or medical procedures; Ensure billing for services rendered by customers and issue payments according to agreements with insurance providers; Accurately perform daily cash reconciliation; Manage emails and pending tasks, ensuring proper prioritization; Demonstrate ability to respond effectively to customer complaints. **Benefits of Joining Lusíadas:** Birthday day off; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy \| Knowledge Center; Your Baby Matters \| Maternity kit; Back-to-school and Christmas support; Lusíadas Benefits Club \| Exclusive discounts; Family insurance and special conditions for dependents; Support for employees' children with special needs – Lusíadas em Família.