Job Summary: Customer service professional responsible for client reception, personalized welcoming, needs identification, CRM management, and conflict resolution—always prioritizing customer satisfaction. Key Highlights: 1. Integration into a multinational company focused on growth and well-being. 2. Human-First culture that values diversity, creativity, and proactivity. 3. Dynamic and collaborative environment with opportunities for development. #### **Store: Alta de Lisboa** #### **Your Day-to-Day Responsibilities** * Ensure excellent customer reception at any touchpoint; * Welcome customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information about product availability and location, order status, store services, or procedures; * Receive SPV customers, initiating repair processes and spare parts requests, while being familiar with Saveo procedures and tools; * Manage the store’s CRM independently, offering appropriate solutions based on the customer’s situation and coordinating with relevant store departments when necessary; * Organize tasks according to customer traffic peaks, always prioritizing customer service; * Independently and effectively manage customer waiting situations, resolving conflicts to ensure full customer satisfaction. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade; * Professional experience of 1–2 years; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurt; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative workplace where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human-First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
