French Speaking Customer Support Representative

Description

Summary: Join a dynamic, collaborative team to provide top-tier customer support for digital financial services, guiding clients through seamless transactions and positive user experiences. Highlights: 1. Redefine standard customer service for a globally recognized payment leader 2. Turn technical issues into clear, positive user experiences 3. No prior finance or customer support experience required Possess outstanding communication skills and a desire to experience life in a dynamic urban setting? We are recruiting driven French\-Speaking Customer Support Consultants to join our lively, collaborative team in central Lisbon. In this position, you will redefine standard customer service. Acting as a trusted contact for a globally recognized payment processing leader, you will guide business clients and individual users through digital financial services, ensuring every transaction remains seamless, secure, and hassle\-free. Your primary goal is to turn technical issues and questions into clear, positive user experiences. ### **Key Responsibilities** Your day\-to\-day duties will focus on providing top\-tier service and upholding high operational standards: * **Omnichannel Client Support:** Assist French\-speaking users through phone calls, live chat, and email with account setup, system navigation, and payment execution. * **Problem Diagnostics:** Troubleshoot payment failures, billing inquiries, and account security matters with an analytical, customer\-first approach. * **Privacy \& Compliance:** Rigidly follow global data protection standards (including GDPR) and security rules to maintain complete transaction safety. * **Departmental Liaison:** Function as the bridge between end\-users and technical teams, sharing constructive feedback to aid software development. * **Multitasking \& Adaptability:** Balance multiple tasks efficiently in a fast\-moving workplace while maintaining a warm, calm, and professional approach. ### **Candidate Profile \& Qualifications** We value your attitude, communication strengths, and problem\-solving abilities above prior industry background. Previous experience in finance or customer support centers is not required; our fully paid, in\-depth training program will give you all the tools required to thrive. #### **Basic Requirements** * **Language Abilities:** Fluent or bilingual command of French (C1/C2 level), along with solid professional working proficiency in English (B2 level) for corporate training and internal communication. * **Technical Aptitude:** Comfort learning new digital tools and navigating multiple software platforms concurrently. * **Interpersonal Strengths:** Authentic empathy, a service\-oriented mindset, and the emotional resilience to remain composed under high volume. * **Location:** Currently residing in Lisbon, or fully ready to relocate to the capital (either independently or through our corporate moving support). ### **Compensation, Perks \& Benefits** We offer a competitive, reliable compensation structure to reward your language expertise and daily commitment: * **Base Salary:** €930 gross per month, issued 14 times annually (including traditional Portuguese Christmas and summer bonus payments). * **Attendance Incentive:** A monthly bonus of €65 for exceptional punctuality and dependability. * **Meal Allowance:** €7\.63 per working day provided tax\-free via a meal card (adding roughly €150 net per month). * **Career Growth:** Transparent internal promotion tracks leading to roles in Quality Assurance, Coaching, or Team Leadership. ### **Full Relocation Support Package** Relocating to another country is a big step, which is why our mobility team handles the details for a hassle\-free transition: * **Corporate Housing:** Move directly into a private room in a fully furnished, high\-quality company apartment, with rent and utility costs fully covered by the employer. * **Travel Reimbursement:** Complete refund for your flight to Lisbon, plus a private airport greeting and transport upon arrival. * **Administrative Guidance:** Hands\-on assistance from local HR staff to secure your Portuguese tax number (NIF), social security details, and national healthcare registration. ### **Living in Lisbon** Lisbon perfectly pairs historic charm, a vibrant social culture, and a thriving technology hub. Whether you spend your free time surfing coastal waves, exploring historic neighborhoods, or sampling world\-class cuisine along the waterfront, you will find an exceptionally rewarding lifestyle. ### **Ready to Apply?** Prepared to launch your career in the fintech industry while enjoying life in a famous European capital? Submit your current CV in English today to get started!